Quality (CSV) Manager (Durban North) at Aspen Pharma Group

KEY PERFORMANCE AREAS

• Prioritises areas for quality improvement by considering the strategy, wider business objectives and results from internal and external audits.
• Initiates the application of appropriate quality management techniques in these areas.
• Initiates improvements to processes by changing approaches and working practices, typically using recognised models. 
• Achieves and maintains compliance against national and international standards, as appropriate.
• Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services, by examination of the root causes of problems.
• Leads, develops and is accountable for an organisational approach and commitment to quality assurance. 
• Ensures that quality assurance processes and activities are robust and based on industry best practice.
• Considers the implications of emerging technology, approaches, trends, regulations and legislation. 
• Plans and resources the organisational quality assurance activities.
• Monitors and reports on quality assurance activities, levels of compliance and both organisational and project risks.
• Reviews and analyses results from audit activities and identifies improvement opportunities for the organisation.
• Plans, organises and conducts formal independent audits of complex projects, major programmes or functional areas. 
• Evaluates, appraises and identifies non-compliances with organisational standards, and determines whether appropriate quality control has been applied. 
• Prepares and reports audit findings and determines the risks associated with those findings and ensures that corrective actions are carried out. 
• Reviews and analyses audit reports to identify common areas of non-compliance and identifies opportunities to improve the effectiveness and efficiency of the organisational control mechanisms. 
• Performs audits throughout the supply chain. Plans and oversees the assurance activities of others.
• Advises on the application of appropriate quality management techniques and standards. 
• Ensures that projects, teams and functions have appropriate practices in place and are meeting required organisational quality levels. 
• Determines areas where existing processes should change from analysing audit findings.
• Takes responsibility for controlling updating and distributing organisational standards. Facilitates improvements to processes by changing approaches and working practices, typically using recognised models.

JOB REQUIREMENTS

EDUCATIONAL QUALIFICATIONS & EXPERIENCE:

• Matric / Grade 12
• B.Com / BSc Computer Science degree or equivalent work experience 

CERTIFICATIONS/REGISTRATIONS:

• Current industry certification in architecture and quality (i.e., TOGAF, GxP, ISO 9000)
• Business Process Management Methodology (i.e., BPM, SDLC, ITIL, DevOps, Agile, COBIT)

OVERALL EXPERIENCE:

• 10+ years’ experience of managing relationships with internal business customers

SPECIFIC EXPERIENCE, KNOWLEDGE AND REGISTRATIONS:

• Experience and sound knowledge of Business processes, quality management and auditing and assurance practices and improvement practices
• 10+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organisation

WORK-SPECIFIC SKILLS & EXPOSURE:

• 10+ years’ experience leading and influencing customers and matching needs to solutions