Debt Collection Agent – Constantia Kloof at Affirmative Portfolios

Duties

• Manage multiple debtors on behalf of a 3rd party debt collection firm that is tasked with collecting debts owed to SARS
• Build strategies to recover outstanding payments owed to SARS from debtors and following through with the collection activity
• Have a deep understanding and knowledge of tracking specific accounts with the ability to identify outstanding debts and then getting the debtor to start making payments toward settling the debt
• Negotiate payment plans, payment terms and payment deadlines.
• Deal effectively with SARS queries, questions, complaints and objections with regards debt owed to SARS
• Deal professionally, respectfully, positively, and effectively with all debtors who owe monies to SARS but specially being extremely professional with belligerent debtors
• Conduct all of the call administration process through a system called Excalibur in strict compliance with the companies operating standards of excellence
• Contact SARS debtors, and establish Right Party Contact (RPC)
• Negotiate fixed arrangements and settlements with SARS debtors based on matters assigned daily to the agent and to the broader collections team
• Prepare and upload accurate debtor engagement notes within Excalibur 
• Agents must be prepared to make a pre-determined number of debtor calls on a daily basis, prepare debtor correspondence and ensure that all communication and correspondence is recorded/saved/logged within Excalibur system
• Attend to incoming calls/inbound communication from SARS debtors when specific campaigns are undertaken on behalf of SARS
• Achieve the pre-determined target collection “debt to value ratio” as determined by the company’s management
• Achieve the required call and debt collection rate on a daily, weekly, and monthly basis so that monthly income targets are met
• Adhere to, and comply with, the companies strict code of corporate governance and compliance protocols
• Adhere to, and comply with, the code of ethical practices as set out within the framework of the Debt Collectors Act 

Experience and knowledge

• Grade 12 with Accounting and Mathematics (non-negotiable)
• Afrikaans and english (bilingual) non-negotiable 
• Clear Criminal Record and credit score
• Strong experience in dealing with corporate, business, consumers, and individuals
• Strong Excel, Outlook, Teams, Word skills
• Basic project management skills
• Experience/Exposure or worked on SAPS, Solar and BIQ
• Must be willing to work overtime
• Must be able and willing to work under strong highly experienced leadership and management team