Quality Engineer at Tetra Pak

Job Summary

• Tetra Pak South Africa has an opening for an experienced Quality Engineer, who will be responsible for the elimination of claims and reduction of waste by establishing optimal process conditions, seeking to reduce losses in the converting process with a consequent reduction in converting costs, as well as reduction of the total number of complaints / claims and increase customer satisfaction by improving the quality of our products through the use of World Class Manufacturing (WCM). Provide support, coach and guidance to task groups responsible for the reduction of losses and improving the quality of our products through the use of quality tools (FMEA, Ishikawa, Cause Effect, PM Analysis, 5 Why, etc.) The position will report to the Quality Assurance Manager.

What you will do

Overall process management 

• Implement process kaizen improvements in all stages of the process. 
• Ensure mandatory standards are in place, and best practice is in place
• Implement the optimal process conditions through the process control. 
• Perform daily analysis of performance losses and rework in the converting process. 
• Develop and put in place process parameters and ensure they are trained and used 
• Establish process Q-Points and ensure they are trained and used
• Ensure packaging material spec is in place, updated and complied with
• Develop SPC system and ensure staff use the system accordingly

Overall supplier management - KPIs

• Perform supplier evaluating
• Perform supplier auditing
• Perform common agenda with suppliers
• Perform monitoring and control of improving the quality of our suppliers, through action plans
• Monitor supplier performance based on incoming inspection

Overall customer management - KPIs

• Claims reporting
• Claims analysis
• Eradication of claims
• Implement COA’s system

Overall claims management 

• Eradication of customer claims
• Perform technical analysis of customer claims and complaints. 
• Proper deployments of claim and putting action plan in place to eradicate
• Ensure customer reports are compiled and sent to customers on time
• Ensure that supplier related losses & non-conforming product is claimed from suppliers

Six sigma management

• Consolidating CPk data and reporting to global 
• Improving six sigma index and ensuring global target is met

Total Barriers management

• Monitor barriers efficiency and optimise barrier management. 

Quality Maintenance Pillar

• Serve as a member of the pillar for maintaining quality. 
• Update Pillar board with deployment and action plan
• Defect waste and claims reduction 

Other

• Participate in activities by analysis of risks related to Health and Work Safety. 
• Perform other related tasks and / or forming part of the quality process, always necessary. 
• Visit suppliers for assessing complaints
• Lead WCM team

We believe you have

• BSc Degree (Mech Eng, Chem. Eng, Elect Eng or Industrial Eng) equivalent tertiary qualifications. 
• At least 3 years Quality Assurance experience in an FMCG environment, including experience of working within a quality-driven and WCM / TPM driven environment. 
• Coating process experience would be an add advantage.
• Knowledge and experience of printing, laminating or filling machine will be an advantage
• Proficiency in MS Office, SAP R/3 would be an advantage
• High degree of accuracy in collating, checking and analysing data and information
• Printing and coating process knowledge
• Prior knowledge of customer relationships
• Strong business communication skills at all levels and disciplines; both written and oral
• Able to maintain an eye for detail in a pressurised working environment whilst maintaining consistency and courtesy 
• Able to manage multiple tasks while demonstrating time management / prioritisation skills 
• Able to understand and work within defined processes 
• Able to effectively negotiate solutions
• Able to work in a matrix organisation aligned to account teams and specialist functions
• Able to demonstrate a flexible working attitude
• Able to work effectively in a team environment
• Leadership, planning & organizing skills
• Conflict Management skills
• Decision making skills
• Customer orientated
• Performance oriented
• Team Player
• Attention to details
• Analytical skills