Quality Manager at The Coca-Cola Company

Job Description    

• Coca-Cola Beverages South Africa (CCBSA) has an exciting opportunity in our Quality department. 
• We are looking for talented individual with relevant skills and experience for a Quality Manager role, which is based in Wadeville.

Key Duties & Responsibilities    
Key Outcomes

Quality Assurance and Compliance Oversight

• Lead the implementation and maintenance of the Coca-Cola KORE standards, FSSC 22000, ISO 9001, and other applicable standards.
• Ensure that all quality and food safety processes are adhered to throughout production.
• Oversee the execution and review of quality control testing and lab verification activities.

Laboratory and Analytical Management

• Manage the laboratory team and ensure accurate, timely analysis of ingredients, packaging, and finished product.
• Validate analytical methods and ensure calibration of laboratory equipment.
• Investigate lab non-conformances and lead the development of corrective actions.

Risk Management and Continuous Improvement

• Identify quality risks and lead structured root cause analyses to resolve non-conformances.
• Drive corrective and preventive actions (CAPAs) and track their effectiveness.
• Champion continuous improvement initiatives to reduce product variability and improve consumer satisfaction.

Internal and External Audit Readiness

• Prepare and lead internal audits and third-party audits.
• Ensure audit findings are addressed within required timelines and that systems remain in a state of readiness.
• Maintain all necessary records, certifications, and quality documentation.

People Leadership and Capability Building

• Lead, coach, and develop Quality Assurance Technologists and Senior Lab Technologists.
• Promote a culture of quality and compliance within the manufacturing site.
• Conduct training and awareness on food safety, quality, and GMP for plant personnel.

Quality Performance Monitoring and Reporting

• Monitor quality KPIs and trends, analyze deviations, and communicate performance to site leadership.
• Present monthly quality performance reviews with data-driven insights.
• Ensure escalation protocols for quality incidents and product holds are effectively applied.

Functional Capabilities

• Quality systems management
• Laboratory and analytical management
• Food safety and GMP compliance
• Quality auditing and risk management
• Root cause analysis and corrective/preventive actions (CAPA)
• Quality performance reporting and trend analysis
• Stakeholder engagement (internal and external audits, regulatory bodies)
• Implementation of continuous improvement initiatives (e.g., RCA, PDCA, 5 Whys)
• Team leadership and capability development
• Cross-functional collaboration with Manufacturing, Engineering, and SHEQ

KBI

• Right First Time (RFT) %
• Product and package quality defect rate
• Number of consumer complaints per million servings
• Audit compliance score (internal, Coca-Cola, regulatory)
• Non-conformance closure rate and CAPA effectiveness
• Laboratory test accuracy and turnaround time
• Quality incident frequency and escalation compliance
• Training completion rates for quality/GMP/Food Safety programs

Skills, Experience & Education    
Education

• Minimum: National Diploma in Food Technology, Biotechnology, Microbiology, or equivalent science qualification
• Preferred: BTech or BSc in Food Science, Microbiology, Chemistry, or related discipline
• Certification in ISO 22000/FSSC 22000, HACCP (advantageous)

Experience

• Minimum 5 years’ experience in Quality Assurance or Quality Control in a FMCG or beverage manufacturing environment
• Experience in leading internal or third-party audits (e.g., FSSC, ISO)
• Track record of quality system implementation and compliance management

Skills

• In-depth knowledge of FSSC 22000, ISO 9001, HACCP, and GMP principles
• Strong command of analytical laboratory techniques, methods, and equipment
• Relevant ERP system experience
• Ability to conduct root cause analysis (RCA) and implement CAPA
• Data analysis and reporting using Microsoft Excel (pivot tables, charts, etc.)
• Proficient in interpreting SHEQ-related legal and corporate requirements
• Excellent planning, problem-solving, and decision-making abilities
• Strong written and verbal communication skills
• People management and leadership capability

Deadline:29th July,2025