Quality Technologist - Hay level 14/C3 Re- Advertisement) at NECSA

Key Performance Areas  

Systems Quality

• Perform rigorous tests on new software, and systems before full deployment to identify defects and ensure they meet specifications.
• Develop test plans, test cases, and automation for business applications (ERP, CRM, DMS, custom solutions). 
• Conduct functional, regression, integration, performance, and security testing.
• Support User Acceptance Testing (UAT) by collaborating with business users to validate application readiness.
• Track and manage defects using QA tools, ensuring timely resolution and retesting.
• Maintain the defects and improvements management system ensuring tracking and completion of actions in an audit ready manner.

IT Infrastructure & Service Delivery Quality

• Validate and test changes to IT infrastructure, including patches, upgrades, security fixes, and new deployments.
• Perform quality checks across networks, servers, cloud environments, and storage systems.
• Participate in disaster recovery (DR) and business continuity testing exercises.
• Ensure all changes follow ITIL, ISO, COBIT, and internal SHEQ frameworks for change and release management.
• Manage the change tracking and implementation system.
• Participate in change control processes to:
• I. Validate test coverage and test results.
• II. Ensure that releases are tested, approved, documented, and auditable.
• Conduct testing activities to support regulatory compliance (e.g., access control, data retention, backup verification).
• Coordinate or support security testing (e.g., vulnerability scans, penetration testing).
• Monitor service delivery quality against SLAs and OLAs, using performance data and customer feedback.
• Implement continuous improvement initiatives based on quality metrics, incident reviews, and customer surveys.

Compliance & Governance

• Ensure IT systems and services adhere to applicable regulatory requirements (e.g., GDPR, POPIA), quality/security standards (e.g., ISO 9001, ISO 27001) and Necsa SHEQ requirements (e.g.: SHEQ-INS-0235 Necsa Requirement for Design and SHEQ Related Computer Software, SHEQ-INS-0206 Document Management, SHEQ-INS-0213 Management Responsibilities and SHEQ Objectives).
• Participate in risk assessments and mitigation plans for IT changes.
• Maintain and provide comprehensive QA documentation and evidence for internal and external audits.
• Respond to audit queries related to QA controls and activities.
• Drive adherence to QA standards across Group IT through documentation, process ownership, and training. 
• Participate in internal (Necsa SHEQ) and external audits (AG, Supplier), quality assurance reviews, inspections to identify gaps, and management reviews to identify areas for improvement.
• Recommend and implement enhancements to QA practices, tools, and processes across the IT organization
• Ensure the implementation and ongoing maintenance of internal IT SHEQ requirements in accordance with company integrated management system.
• Ensure audit preparation & compliance with IT standards, policies, and regulations..

Documentation and Reporting

• Maintain detailed records and logs of all quality checks, test results, defects, and maintenance schedules.
• Compiling and analyzing quality data to prepare reports for management review.

Education:

• National Diploma in Computer Systems, Information Technology, or related field. NQF Level 6
• Professional Certificate in Quality Assurance (QA) certification such as ISTQB (International Software Testing Qualifications Board)
• Or - Certifications aligned with IT Governance and Audit practices, such as CISA will be an added advantage

Experience: 

• 6 years of experience in IT quality assurance across software and/or infrastructure
• Full understanding and knowledge with enterprise systems (ERP, CRM, DMS) and IT infrastructure environments
• Experience in IT governance, compliance, and audit-related QA activities
• Experience or understanding with performance and load testing tools

Closing date: 01 May 2026.