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Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
What will you do?
Key Responsibilities
A real time analyst plays a critical role in monitoring and managing service levels in the contact centre in Real time. The successful incumbent will monitor and report on schedule adherence and impact on performance and assist with implementing schedule revisions, provide resource requirements and supports operational and financial planning for the Santam contact centres.
Duties and responsibilities include:
What will make you successful in this role?
Minimum Requirements
Experience
Skills
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