Receivables Team Leader FMCG at Distell

The purpose of this position will be to oversee a team of direct reports in the FMCG Team and to manage the overall credit function in order to minimise the risk of bad debt to the business. This will include managing price and stock claims, managing query resolution, executing credit initiatives, building and maintaining customer relationships and many other functions, as listed below.

Key Performance Areas would include, but are not limited to:

• Ensuring customers receive a statement reflecting outstanding invoices, credits passed, current amounts due and any outstanding amounts
• Ensuring customer statements are reconciled back to SAP and credits are correctly generated
• Ensuring Credit Controllers are correctly and accurately allocating payments made by customers
• Analysing movements on all accounts on a weekly basis
• Assessing accounts that are at sixty days plus to ensure that they do not exceed agreed credit targets
• Ensuring customer queries are effectively dealt with and that the follow-up and finalisation of customer pay-backs occur where required
• Overseeing the payment process for corporate customers to ensure that up-to date payments are made
• Ensuring all payments are received and processed within month-end deadlines
• Ensuring customer master workflows are actioned within the required timeframes
• Overseeing the processing of all price claims on a monthly basis
• Ensuring all claims are effectively dealt with
• Projecting claim volumes and communicate with principals to develop processes to reduce
• Ensuring all stock claims have been processed
• Managing the age analysis for corporate accounts
• Analysing cash tracking reports on SAP
• Communicating with internal teams to set up processes to reduce the number of outstanding stock claims
• Ensuring all month-end reports are completed accurately in line with agreed deadlines for distribution to the National Credit Manager
• Managing SLAs with customers
• Assessing opportunities to improve credit control procedures
• Ensuring compliance with approved procedures through the performance of control checks on the credit team, etc.

The successful candidate must have the following qualification, skills and experience:

Minimum Qualification

• B Com Accounting Degree, or an Honours in Accounting
• Collections qualification form an approved body like the Institute for Credit Management (ICM). Preferably Credit Management level 3 or higher

Relevant Skills And Experience

• Management experience in sales driven In / Outbound Contact Centres and Credit Collections environment
• Minimum 5 years managing an FMCG collections team (collection from big retails stores)
• Minimum 5 years’ experience in contact centre management role, must include people management.
• Thorough understanding of leadership skills, coaching methods, people management, sales generation and sales management, principles and practices of CIC management.
• Thorough understanding of all business technologies, processes and principles in the CIC and how they inter relate and align.
• Thorough understanding of interaction centre forecasting and work force management.
• Thorough understanding of key measures of service, sales generation and its impact on interaction centre success in the context of CRM strategy and vision.
• Sound knowledge of Sales, Marketing and Distribution / Supply Chain processes in manufacturing & distribution operations will be highly advantageous.
• Previous experience in the wine and liquor manufacturing and distribution industry will be highly advantageous.
• Excellent conflict Management and resolution skills.
• Excellent verbal & written communication skills.
• Excellent analytical skills. Understanding of financial principals and business management.
• Excellent ability to facilitate and manage change.
• Product and retail selling knowledge.
• Innovative, resourceful and self-disciplined.