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  • Posted: Apr 3, 2024
    Deadline: Not specified
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    Established in 1987, Triton Express has grown into a sophisticated operation, with a comprehensive footprint throughout Southern Africa. Triton Express distinguishes itself as a leader in the industry with custom-built facilities and a modern fleet, supported by the latest technology applications. Our skilled staff are committed to providing a superior d...
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    Receptionist/Clerk

    RESPONSIBILITIES:
    Providing a telephone service to clients and staff by…

    • Answering in-coming telephone calls, responding, and redirecting as required
    • Taking / delivering telephone messages timeously
    • Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
    • Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
    • Sourcing telephone numbers and making outgoing calls as requested

    Maintaining the reception area and receiving visitors by …

    • Monitoring / reporting on the cleaning and presentation of the reception area
    • Greeting customers, receiving parcels, etc and distributing
    • Supervising correspondence collections by clients
    • Providing information, directing clients, and responding to queries

    Delivering client support services by…

    • Conducting customer services level survey by making telephonic contact, questioning, and recording responses
    • Preparing freight quotations by requesting and processing freightware data (A/c no., area (senders & receivers), service levels, quotations, dimensions, weights, and insurance requirement) and faxing printed quotation(s) to clients
    • Investigating / resolving freight queries / problems through waybill and discrepancy report reviewing, verification, determining status and communication with clients
    • Reconciling customer statements against master lists and processing distribution thereof
    • Liaising with clients as and when required

    Administering operational procedures by…

    • Maintaining / supplying driver stationery
    • Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel); contacting and advising clients; communicating with branches viz misrouting; checking scanning details; updating master record information; recording bay schedules in master report; reviewing endorsed waybills viz claims and administering claims procedure
    • Monitoring third party agent POD’s by printing outstanding POD report (by days) and verifying status; marking-off on dispatch trip sheets; resolving queries and faxing waybills
    • Preparing waybills awaiting POD’s / waybills awaiting delivery reports, investigating / reporting on problem

    Assisting with and monitoring delivery and collection procedures by…

    • Responding to delivery / collection clears and resolving queries / problems as indicated
    • Liaising with clients regarding delivery and collection information / data and instructions
    • Establishing / verifying client and collection data
    • Processing collection orders and generate collection registers
    • Generating collection quotes and faxes to clients on request
    • Confirming collections placed from other branches

    Providing adhoc administrative assistance by…

    • Recording / generating collection quotes, registers, and fax to clients on request
    • Confirming collections placed from other branches
    • Assisting with cheque collections through telephonic client enquiries

    Processing freightware systems data (modified waybills) by …

    • Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocating waybill depot destination
    • Verifying entered data and recording line-haul manifest
    • Correcting scan manifesting (if necessary) by cross checking retained manifest to waybills awaiting reports

    Processing proof of delivery documentation…

    • Capturing POD’s in Freightware system, noting discrepancies to Branch Sales Manager
    • Submitting endorsed POD’s to Branch Sales Manager
    • Remitting POD’s to Durban office daily / monthly

    Processing “cash on delivery” banking by…

    • Receiving COD cash and preparing bank deposit documentation
    • Receiving COD cheques and preparing bank deposit documentation
    • Reporting bank deposits daily to Head Office
    • Reporting daily current and dated outstanding COD’s to Durban Office

    Providing administrative assistance by …

    • Monitoring stationery stock (weekly) advising admin
    • Supervisor each Friday of replenishment requirements and placing orders with Head Office
    • Compiling monthly stationery reconciliation and submitting to Head Office
    • Controlling ‘received’ Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrol slips, and submitting to Head Office
    • Updating diesel sheets on a daily basis and submitting monthly to admin Supervisor, further advice weekly km’s for McCarthy diesel’s fleet
    • Undertaking all general filing and assisting with the copying of creditors’ invoices and orders

    REQUIREMENTS

    • Grade 12 minimum ( Matric )
    • 1-2 years reception / general clerical experience
    • Computer literate - MS Word, Excel, Outlook – or similar e-mail system
    • A good understanding of the Freightware management system – or similar
    • A basic understanding of warehousing / store procedures
    • Ability to work under pressure & work unsupervised the majority of the time
    • Ability to communicate both verbally and written on all levels – both internally and externally
    • Ability to work as a team player
    • Ability to communicate fluently in both English and Afrikaans
    • Good time management – meeting specific deadlines
    • Prepared to work outside normal working hours – as and when required
    • Attention to detail at all times – accuracy
    • Excellent listening skills
    • Self-motivated & reliable
    • Presentable and of a professional manner at all times
    • Own reliable transport to and from work
    • Work hours 7h00 – 17h00
    • Willing to work overtime according to client and company needs 

    Method of Application

    Send your application to [email protected]

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