Receptionist - Medicross Walmer at Netcare

Role summary

• You will be required to be a brand ambassador by provide the best and safest person centre health and care, quality customer service, whilst living our values of care, truth, participation, compassion and dignity.
• The incumbent will be required to provide quality customer service aligned with the overall business strategy and fulfil administrative, switchboard, billing and pay-point functions.

Key work output and accountabilities

• Ensure accuracy (quality and integrity) of information, whether existing or new, on the patient file and billing system.
• Ensure that the reception area is always neat and tidy.
• Accountable for accurate document completion (admission & discharge).
• Deal with all customer complaints, and if not resolved, escalate to the relevant manager.
• Accountable for all banking/cash up processes as per Standard Operating Procedures.
• Pay point duties as required i.e. receipt of Cash/Credit card/ Debit card and allocation to patient account.
• Deal with telephonic enquiries and queries.
• Accurately record messages in the appropriate message book and ensure that the messages are delivered.
• Ensure accurate bookings are made with patient's preference of practitioner, date and time.
• Manage patient arrivals in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update.
• Print an MCR and ensure the correct practitioner has been selected.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Ensure that accounts are switched for all Medical Aid patients and that all outstanding monies are collected at the time of visit.

Skills profile
Education

• Grade 12 or equivalent NQF 4 certificate.
• Higher certificate in Business Management or related.

Work experience

• Previous experience in hospital/clinic environment would be desirable.
• Knowledge of Medical Schemes advantageous.
• Computer literacy.
• SAP experience.
• ME + experience.

Knowledge

• Thorough knowledge of general / primary care nursing theory and practice.
• Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing.