Jobs at Fidelity Services Group

Job Description

• The Senior Sales Support plays a vital role in driving sales efficiency and customer satisfaction by providing high-level administrative, operational, and analytical support to the sales team. This position serves as the key link between sales, operations, and management to ensure seamless coordination of sales activities, accurate reporting, and effective client communication.
• The incumbent is responsible for managing the full sales support process — from proposal development and quotation management to order processing and post-sale follow-ups. The role also involves maintaining CRM data integrity, assisting with sales forecasting, and ensuring compliance with company policies and customer requirements.

Essential Duties & Responsibilities:

Team & Project Support

• Maintain and update team action trackers to monitor progress against key deliverables and deadlines.
• Consolidate focus areas and team updates to support effective decision-making.
• Consolidate sales team forecast weekly.
• Delegate and follow up on tasks across the team as directed by the Sales Manager.
• Assign leads to the Team and consolidate leads Tracker for management.
• Coordinate and track departmental projects, ensuring deadlines are achieved on time.
• Prepare Rental calculations for sales team.
• Coordinate sales team leave for approval prior to it being loaded.

Sales & Tender Support

• Assist in preparing, reviewing, and submitting tender documentation.
• Consolidate proposals, white papers, and presentations for client submissions.
• Prepare and format sales documentation, quotations, costings, and proposals.
• Check each proposal vs costing sheet vs supplier quotes to ensure accuracy before proposal submission.
• Check every file for the commercial team to ensure all required documentation i.e. contract, MIF, scope of work and calculations are all correct prior to file submission.
• Prepare Internal presentations.
• Manage Asset register for commercial sales staff.
• Manage commercial sales team pipeline.

General Administration

• Organise and maintain electronic filing systems, ensuring easy retrieval of key documents.
• Liaise with internal departments and external clients to facilitate communication and workflow.
• Support group functions and other administrative tasks as needed.
• Order stationary for the commercial sales team

Administrative Support

• Manage the Commercial Sales Manager’s calendar, schedule meetings, and coordinate appointments.
• Oversee and prioritise incoming emails and correspondence on behalf of the Sales Manager.
• Prepare meeting materials, agendas, and minutes, ensuring follow-up actions are tracked and completed.
• Book travel and accommodation for sales team and management.
• Follow up with HR on Interviewed candidates.
• Handle confidential information with discretion and professionalism.

Behavioural Competencies:

• Excellent verbal & written communication skills
• Attention to Detail
• Computer literate – PowerPoint, Word, Excel, Outlook
• Accountability
• Adaptability
• Excellent telephone skills
• Team Collaboration
• Communication Skills
• Problem-Solving
• Time Management
• Initiative
• Presentation skills
• Resilience
• Integrity and Confidentiality

 Preferred Qualifications:

• Minimum of 5 years related experience
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and data management tools.
• Solid understanding of sales processes, quotation management, and customer service principles.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently, manage multiple priorities, and meet strict deadlines.
• Exposure to tender or proposal preparation and contract administration will be advantageous.

Minimum Qualifications and Experience:

• Matric / Grade 12 or equivalent qualification (essential).
• Diploma or Certificate in Business Administration, Sales, or Marketing (advantageous).
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• 3–5 years’ experience in a sales support, sales administration, or customer service role within a corporate environment.
• Proven experience in processing quotations, sales orders, and customer documentation.
• Working knowledge of CRM systems and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong understanding of sales workflows, customer communication, and reporting processes.
• Excellent written and verbal communication skills.
• Ability to work independently while maintaining high levels of accuracy and attention to detail.
• Valid driver’s license
• Reliable car

The Ideal Candidate will be someone who is:

• Confident, structure, and solutions driven.
• Able to take initiative and work independently.
• Comfortable coordinating across multiple teams and stakeholders.
• Professional, reliable, and committed to high-quality output.

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MAIN PURPOSE OF JOB:

• To provide superior service to internal and external customers via all contact channels and all media.

QUALIFICATION & EXPERIENCE:

• Matric or relevant qualification
• Customer Service experience in a Call Centre environment would be advantageous
• Computer literacy essential (MS Word, Excel, Outlook, Listener)

Responsibilities and Duties: 

Quality of Service

• Offer solutions to client issues and concerns via all contact channels and all media e.g. trouble shooting with technical queries

Productivity of Service

• Log in to FADT systems on time and for full shift duration
• Maintain schedule adherence
• Aim for first time contact resolution

Business Intelligence Management 

• Note details of all customer interactions on applicable systems

Customer Database management

• Action and update all customer requests on Listener
• Proactively maintain customer data

Escalation of client issues and concerns 

• Escalate Issues and Concerns appropriately, utilising correct business processes and systems
• Take ownership of escalated queries, ensuring resolution and follow up with customers

Knowledge Management

• Stay abreast of all changes and additions to knowledge base

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Overall Purpose of the Job:

• Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients 

Minimum Qualifications and Experience:

• Matric/ Grade 12
• A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience.

Main Duties and Responsibilities:

Processing of Moving Cancellations:

• Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
• Handle all cancellation requests
• Handle all client queries relating to possible cancellations

Client Liaison:

• Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
• Provide Feedback to Customers and always contact via telephone call as first point of contact
• Keep internal and external customers informed at all times of what the status is in their relocation process

Administration and General:

• Ability to comprehend, capture and interpret basic customer information.
•  Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
• Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
• Communicate and coordinate with internal departments and or branches
• Ensure that where Reconnections are not possible system removals are booked
• Qualify and call on all “new leads”
• Attempt to book appointments with both relocation and reconnection Customers.
• Schedule appointments in Sales Consultants' dairies
• Follow up on all open leads

Behavioral Competencies:

• Customer focus
• Ability to adapt to change
• Understanding others
• Written communication
• Listening
• Drive for results
• Decision Quality
• Professionalism
• Informing and communicating
• Admin skills
• Peer relationships
• Patience
• Problem solving

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• The above position is vacant at our Witbank Site. The overall purpose of this position is to repair the company vehicles when needed.

Qualifications:

• Clear criminal record
• Qualified – Trade certificate in diesel/petrol mechanics to work on various vehicles
• At least 5 years’ diesel mechanic’s experience
• Experience with Toyota Dyna’s; Hino 300’s; Hilux D4D’s; Nissan MP200’s is an advantage
• Valid drivers’ license (code 10 is advantageous)  
• Own transport is advantageous
• Able to work under pressure, unsupervised and multitask 
• Must be prepared to work irregular hours, i.e. standby duties; shifts and overtime
• Physically fit

Job Specification:

• Rebuild a diesel and petrol engine (various makes of vehicles)
• Servicing of vehicles
• Perform day to day maintenance on vehicles
• Compile paperwork for each vehicle
• Performing basic workshop duties

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Problem solving
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Accuracy
• Quality assurance
• Excellent organization and planning ability
• Time management and punctuality

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Job Description

• A vacancy exists for a BRANCH MANAGER stationed in the Klerksdorp branch. The position will report to the Regional Manager.
• The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, experience and other competencies required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force. 
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

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• Vacancies exist for Control Room Operators stationed at Vanderbijlpark at one of Fidelity Security's High-Risk Sites. The position will report to the Site Manager.  The main purpose of the position is to ensure Surveillance operations and report on it.

Requirement:

• PSIRA Grade B/A registered and renewed.
• NKP (National Key Point) – will be an added advantage.
• Have at least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs.
• Firearm Competent Business Purposes – will be an added advantage.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills.
• Excellent English written and verbal communication skills.
• Contactable references.
• No criminal record (This will be verified)
• Reliable and sober habits.

Main duties & Responsibilities:

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritized crime threats. 
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.
• Complying with Standard Operating Procedures of the Site.
• Managing all aspects of the control room.
• Updating the incident register on a daily basis.
• Able to exercise and maintain discipline.
• Key Control

Behavioral Competencies:

• Critical Thinking
• Self-discipline
• Active Listening
• Complex problem solving
• Social Perceptiveness
• Good communication, planning and organizing skills.
• Ability to work independently and with own initiative.

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Position Overview

• The Branch Administrator is responsible for overseeing the administrative and operational functions of the branch. This role ensures smooth day-to-day operations, compliance with company policies, and effective support to management and staff.

Key Responsibilities

• Manage and coordinate all branch administrative activities.
• Office operations, including reception, filing, and correspondence.
• Handle financial administration such as, expense tracking, and reconciliations.
• Assist with HR functions including onboarding, leave management, and staff records.
• Prepare reports, presentations, and documentation for management.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Support branch staff and act as a liaison between head office and the branch.

Requirements

• Background in Business Administration, Finance, or related field.
• Experience in administration or office management (branch-level experience advantageous).
• Strong organizational and multitasking skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Excellent communication and interpersonal skills.
• Ability to work independently.

Competencies

• Attention to detail and accuracy.
• Problem-solving skills.
• Confidentiality and integrity.
• Time management and prioritization
   

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DESCRIPTION 

• The Surveillance Off-Site Control Room utilizes the event control room whereby Surveillance Off-Site Control Room Officers escalate their findings into a Situational Control Room from where escalations are either dispatched or dismissed in the Surveillance Control Room.   

QUALIFICATIONS AND ATTRIBUTES 

Compulsory: 

• Grade 12 
• PC Literate 
• PSIRA Grade “C” 
• No criminal records 
• Surveillance (CCTV) industry specific knowledge. 
• Surveillance monitoring fundamentals. 
• Surveillance monitoring platforms and methodology. 
• Minimum of 1 year Monitoring Centre experience in a similar position 
• Must be able to work independently and be self-motivated. 
• Must be able to work as part of a team. 
• Must have a strong sense for attention-to-detail. 
• Well-articulated with excellent writing skills 
• Reporting Skills 
• Need to be proactive and be able to handle pressure situations. 
• Be accountable for work to be done on their station. 
• Knowledge of all monitoring platforms used by FADT which include: Syntell, DSS (Dahua) Deep Alert, Vumacam Proof 360 (Isentry) and Proof Search will be an advantage. 
• Good Working relationship with peers 

JOB DESCRIPTION 

• Responsible To: National Command Centre – Black Screen Monitoring Manager 
• Responsible For: Monitoring and escalating events on Syntell, DSS (Dahua), Deep Alert, Listener, Vumacam Proof 360 (Isentry) used by FADT/Surveillance (Systems may vary depending on desk allocation) 
• Scope and Main Purpose of Job (Systems may vary depending on desk allocation): 

Day to day monitoring of the following: 

• Syntel (LPR Alerts) – Alerts created on WhatsApp with SIU Members. Create a signal on Listener and send to the dispatch stack. 
•  DSS (Dahua) – Analyze alerts for threats. For a threat escalate and create a signal on Listener for armed response to attend. No threat dismiss.  
• Listener – analyze WhatsApp groups and create Listener alarms for a vehicle to be dispatched to the wanted area. 
• Deep Alert – Analyze the alert for threats. For a threat escalate and create a signal on Listener for a vehicle to be dispatched to the area under threat. 
• Vumacam (Revenue Client) – Proof 360 (Isentry)  
• Analyze the event station for anything suspicious: 
• Suspicious people. 
• Vehicle parked off for too long in an area. 
• Hi-Jacking 
• Robberies 
• Accidents 
• Proof Search 
• Search any wanted vehicle. 
• Loading of new wanted vehicles. 
•  Report any system failures within the Off-Site Control Room to the Branch Manager and Surveillance Control Room Seniors on duty. 
• Duties: Below duties are not exhaustive and additional duties may be added as required. 
• Monitor alerts diligently and ensure that all SOP’s are followed and understood for each site as per the monitoring instructions. If monitoring instructions are not clear for a site escalate your concerns to your shift senior or relevant manager 
• Keep your stack cleared and attend to alerts timeously and with accuracy. 
• Escalate any findings with the required level of detail to ensure the situation can be resolved efficiently. 
• Provide comprehensive feedback on all findings and articulate the resolution accurately onto the system notes. 
• Conduct a proper handover with the off going shift. Off going shift to ensure that all information is handed over regarding alerts completed or in progress. 
• Capture all activity in the provided OB book relating to your station during your shift. 
• Ensure all equipment at your station is operational. Report any anomaly to the Branch Manager/Surveillance Monitoring Senior. 
• Adhere to all Control Room Policies and Procedures and behave in a manner that is always respectful and presentable. 
• Communicate clearly and professionally with all customers and ensure that your feedback is comprehensive and that you attend/escalate all issues the customer might have. 
• Notify your manager if any system or procedure is unclear to you so they can assist with any additional training you might need. 
• Follow-up on any response actioned by you to ensure the correct feedback is available for you to close your incidents off. 
• Be punctual and present for your shift – notify your management timeously if you have any issues that will affect your punctuality or effectiveness of your performance for the shift’s duration. 
• All work carried out in the Surveillance Off-Site Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.