Senior Sales Support at Fidelity Services Group

Job Description

• The Senior Sales Support plays a vital role in driving sales efficiency and customer satisfaction by providing high-level administrative, operational, and analytical support to the sales team. This position serves as the key link between sales, operations, and management to ensure seamless coordination of sales activities, accurate reporting, and effective client communication.
• The incumbent is responsible for managing the full sales support process — from proposal development and quotation management to order processing and post-sale follow-ups. The role also involves maintaining CRM data integrity, assisting with sales forecasting, and ensuring compliance with company policies and customer requirements.

Essential Duties & Responsibilities:

Team & Project Support

• Maintain and update team action trackers to monitor progress against key deliverables and deadlines.
• Consolidate focus areas and team updates to support effective decision-making.
• Consolidate sales team forecast weekly.
• Delegate and follow up on tasks across the team as directed by the Sales Manager.
• Assign leads to the Team and consolidate leads Tracker for management.
• Coordinate and track departmental projects, ensuring deadlines are achieved on time.
• Prepare Rental calculations for sales team.
• Coordinate sales team leave for approval prior to it being loaded.

Sales & Tender Support

• Assist in preparing, reviewing, and submitting tender documentation.
• Consolidate proposals, white papers, and presentations for client submissions.
• Prepare and format sales documentation, quotations, costings, and proposals.
• Check each proposal vs costing sheet vs supplier quotes to ensure accuracy before proposal submission.
• Check every file for the commercial team to ensure all required documentation i.e. contract, MIF, scope of work and calculations are all correct prior to file submission.
• Prepare Internal presentations.
• Manage Asset register for commercial sales staff.
• Manage commercial sales team pipeline.

General Administration

• Organise and maintain electronic filing systems, ensuring easy retrieval of key documents.
• Liaise with internal departments and external clients to facilitate communication and workflow.
• Support group functions and other administrative tasks as needed.
• Order stationary for the commercial sales team

Administrative Support

• Manage the Commercial Sales Manager’s calendar, schedule meetings, and coordinate appointments.
• Oversee and prioritise incoming emails and correspondence on behalf of the Sales Manager.
• Prepare meeting materials, agendas, and minutes, ensuring follow-up actions are tracked and completed.
• Book travel and accommodation for sales team and management.
• Follow up with HR on Interviewed candidates.
• Handle confidential information with discretion and professionalism.

Behavioural Competencies:

• Excellent verbal & written communication skills
• Attention to Detail
• Computer literate – PowerPoint, Word, Excel, Outlook
• Accountability
• Adaptability
• Excellent telephone skills
• Team Collaboration
• Communication Skills
• Problem-Solving
• Time Management
• Initiative
• Presentation skills
• Resilience
• Integrity and Confidentiality

 Preferred Qualifications:

• Minimum of 5 years related experience
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and data management tools.
• Solid understanding of sales processes, quotation management, and customer service principles.
• Excellent written and verbal communication skills.
• Demonstrated ability to work independently, manage multiple priorities, and meet strict deadlines.
• Exposure to tender or proposal preparation and contract administration will be advantageous.

Minimum Qualifications and Experience:

• Matric / Grade 12 or equivalent qualification (essential).
• Diploma or Certificate in Business Administration, Sales, or Marketing (advantageous).
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• 3–5 years’ experience in a sales support, sales administration, or customer service role within a corporate environment.
• Proven experience in processing quotations, sales orders, and customer documentation.
• Working knowledge of CRM systems and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong understanding of sales workflows, customer communication, and reporting processes.
• Excellent written and verbal communication skills.
• Ability to work independently while maintaining high levels of accuracy and attention to detail.
• Valid driver’s license
• Reliable car

The Ideal Candidate will be someone who is:

• Confident, structure, and solutions driven.
• Able to take initiative and work independently.
• Comfortable coordinating across multiple teams and stakeholders.
• Professional, reliable, and committed to high-quality output.