Jobs at Standard Bank Group

Job Description

• To deliver a quality service and manage service gaps realised by clients as they engage through the bank's various touchpoints. Deepen bank-client relationships primarily focused on lending and transactional product entrenchment and uptake on the bank's rewards programme. Mainly driven via campaigns execution and reactive response to client demands.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required:

• 3–4 years’ banking experience within Personal and Private Banking, with exposure to Prestige / Affluent client segments.
• FAIS-aligned experience – must meet Fit and Proper requirements, able to operate without supervision for intermediary services and under supervision for advice.
• Branch and client servicing exposure – practical experience in a physical, virtual, or voice branch environment, with strong knowledge of bank processes, policies, and products.
• Sales and credit delivery – proven ability to submit credit applications, entrench transactional and lending products, execute campaigns, and drive portfolio contribution growth.

Additional Information

Behavioral Competencies

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

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Job Description

To lead and inspire a high-performing team at branch Point(s) of Representation (PoR), ensuring safe and efficient daily operations, including cash management, security, risk and compliance, while driving sales growth and delivering an exceptional client experience in line with Personal and Private Banking strategy. The role is accountable for leading Universal Bankers and other frontline staff across the full employee life cycle, embedding strong performance, coaching and engagement, and continuously improving processes, controls and client service across the branch.

Key responsibilities:

• Lead and manage the branch team of Universal Bankers and frontline staff through recruitment, performance management, coaching and development to build a high-performance, client-centred culture.
• Drive sales, revenue and client growth by identifying opportunities, deepening relationships and promoting the use of both branch and digital channels to meet customer needs.
• Ensure operational excellence and risk control across cash management, security, processing and day-to-day branch activities, including the timely resolution of audit findings and irregularities.
• Embed compliance and governance standards, including FAIS and other regulatory requirements, fraud prevention and Occupational Health and Safety obligations, through robust controls, reporting and continuous monitoring.

Qualifications

• Bachelor’s degree in Commerce, Business Management, Finance, Banking or a related field.
• FAIS-recognised qualification suitable for a Representative role.
• RE5 certification (Regulatory Examination for Representatives).

Minimum experience:

• 5 to 7 years’ experience in retail or branch banking, including significant frontline exposure to sales and service.
• Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development.
• Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels.
• Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Convincing People
• Challenging Ideas & Generating Ideas
• Directing People & Making Decisions
• Producing Output & Providing Insights
• Exploring Possibilities & Understanding People

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Customer Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge

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Key Responsibilities

• Oversee and optimise all customer interactions to elevate service quality, strengthen stakeholder relationships and build long-term client loyalty.
• Maximise customer satisfaction through targeted experience enhancements, proactive issue resolution and strong presentation of insights to influence decision making.
• Develop and implement data-driven customer engagement strategies informed by behavioural trends, customer feedback and detailed analysis.
• Strengthen organisational capability by embedding service standards, supporting teams through coaching and building strong working relationships across functional areas.
• Manage continuous improvement efforts by leveraging CRM platforms, digital tools, quality frameworks and data insights to uplift service performance and client outcomes.

Qualifications

• First Degree in Communication or Marketing required
• Postgraduate Degree in Marketing or Legal preferred

Experience

• 8 to 10 years in customer experience, service design or client engagement roles with proven managerial and operational experience
• Demonstrated experience in data analysis, stakeholder engagement, presenting findings and influencing business decisions
• Strong background in interpreting customer insights and partnering across functions to deliver service improvements

Additional Information

Behavioural Competencies:

• Developing Strategies and Making Decisions
• Embracing Change and Taking Action
• Empowering Individuals and Team Working
• Establishing Rapport and Interacting with People
• Understanding People and Valuing Individuals
• Interpreting Data and Resolving Conflict

Technical Competencies:

• Client journey mapping and persona development
• CRM and CLM platforms (including Salesforce)
• Data analysis and insight-based decision making
• Strong presentation design and delivery skills
• Product and services knowledge across multiple business areas
• Coaching and people development
• Effective communication and stakeholder management

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Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required:

• 3–4 years’ banking experience within Personal and Private Banking, with exposure to Prestige / Affluent client segments.
• FAIS-aligned experience – must meet Fit and Proper requirements, able to operate without supervision for intermediary services and under supervision for advice.
• Branch and client servicing exposure – practical experience in a physical, virtual, or voice branch environment, with strong knowledge of bank processes, policies, and products.
• Sales and credit delivery – proven ability to submit credit applications, entrench transactional and lending products, execute campaigns, and drive portfolio contribution growth.

Additional Information

Behavioral Competencies

• Articulating Information
• Challenging Ideas
• Conveying Self-Confidence
• Convincing People
• Developing Expertise

Technical Competencies:

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding ( Consumer Banking)
• Risk Awareness & Risk Identification

go to method of application »

Qualifications

Minimum Qualification:

• NQF Level 5 (FAIS aligned)

Experience Required:

• Client Coverage
• 3-4 years of experience in Personal and Private Banking
• Proven track record in dealing with self-employed clients and high value/multi-segment clients
• Demonstrated success in proactive sales and business development within the financial services industry
• Experience in stakeholder management and relationship building

Skills and Competencies:

• In-depth knowledge of banking products and services
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in financial analysis and risk assessment
• Ability to work independently and as part of a team
• Strong negotiation and influencing skills
• Proficiency in Microsoft Office suite and banking software

Additional Requirements:

• Flexibility to work outside normal office hours when required
• Willingness to travel within the local market area
• Commitment to ongoing professional development and staying updated with industry trend

Additional Information

Behavioural Competencies:

• Conveying Self-Confidence
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People

Technical Competencies:

• Attitude & Mind of Customer Experience
• Banking Process & Procedures
• Client Retention
• Customer Understanding (Consumer Banking)
• Risk Identification