Receptionist at Quality Council for Trades and Occupations (QCTO)

Key functions:

• Manage the QCTO front desk by performing switchboard and receptionist duties.
• Receiving visitors at the front desk by greeting, welcoming, and directing them appropriately.
• Answering, screening and forwarding incoming phone calls.
• Receiving, sorting and distributing daily mail/deliveries.
• Maintain and control visitor register at reception.
• Providing relevant and accurate information about the QCTO in-person and via phone/email. 
• Assist in resolving clients' issues and/or complaints, escalating unresolved issues to the relevant persons.
• Maintaining office security by following safety procedures and controlling access via the reception desk.
• Performing other administrative and support duties such as arranging travel and accommodations, and prepare vouchers for the Marketing and Communication personnel, filing, photocopying, transcribing and emailing.  

Job Requirements

• A recognised Grade 12 certificate or an equivalent qualification (minimum NQF Level 4) registered on the NQF. 
• A recognised three-year Diploma at (NQF6 in Office Management / Secretarial Management or similar is required.
• A minimum of 2 years’ experience as a receptionist including switchboard operator.
• A valid driver’s license

Knowledge in:

• Public service administration 
• Relevant government legislation
• Operation of Telecommunication System Receptionist Etiquette 

Skills required:

• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Client orientation and Customer focus 
• Strong administrative, organizational and general office management skills
• Ability to act with discretion 
• Ability to be resourceful and proactive when issues arise