New Job Openings at Quality Council for Trades and Occupations (QCTO)

Key functions: 

• Facilitate the Quality Partner, Skills Development Provider and Assessment Centre accreditation and or monitoring processes
• Conduct quality assurance site visits
• Monitor compliance to remediation plans
• Domain specific reporting where required
• Assist in maintenance of website, capturing and analysis of Learner Enrolment data
• Assist with learner enrolments data specification and be able to monitor and advise Quality Partners (QPs) and Skills Development Providers (SDPs)
• Travel to QCTO stakeholders throughout South Africa where required
• Assist with the evaluation of occupational qualification implementation practice to ensure quality in provisioning and adherence to accreditation and assessment standards
• Professional Interaction with Quality Partners, Skills Development Providers (SDPs) and all other stakeholders
• Operate within the policies, procedures, and rules of the QCTO
• Adhere at all times to the values of the QCTO
• Participate as an active member of the QCTO
• Assist colleagues as required.

Job Requirements

• A recognized relevant 3-year diploma or degree (minimum NQF Level 6) in education and training required
• A minimum of six (6) years of work experience in quality assurance of which three (3) years must be at a supervisory level position
• A valid driver's license
• Accreditation experience will be an added advantage
• Experience in Microsoft Office (Word, Excel, and Power Point)
• SharePoint experience will be an added advantage
• Knowledge of the education systems
• Knowledge of Public Service
• Knowledge of post-school education framework and relevant Government-wide legislation
• Knowledge of legislative and prescripts such as the National Qualifications Framework Act, Skills Development Act, National Skills Development Strategy III 
• QCTO business strategies, goals, and policies
• Attention to detail, initiative, and proactivity

Mandatory required competencies and Skills:

• Excellent work ethics
• Adherence to relevant QCTO Policies and ability to implement them
• Ambitious and Results-Driven
• Precise Reporting Skills
• Project Management experience
• Logical and concise Verbal and Written Communication Skills
• Enthusiastic stakeholder liaison abilities
• Flexible with regards to Change Management
• Ability to manage, interpret and analyse information
• Communication and information management 
• Diversity management and managing interpersonal conflict and resolving problems
• Planning and organizing
• Innovation, excellence, empowerment, and recognition 
• Authenticity and accuracy

go to method of application »

Key functions: 

• Review certification of learner achievements.
• Monitor learner achievement data uploaded on the QCTO certification system.
• Review learner achievement data that has been correctly validated against specific standards or qualifications for trades and occupational qualifications as registered on the National Qualification Framework (NQF).
• Monitor learner achievement data being processed on the QCTO certification system.
• Review recommended learners to be certified and approve the issue of certificates.
• Notify the Assessment Quality Partner (AQP) of learner certification record result outcome.
• Monitor the secure issuing and dispatch of issued certificates to the Assessment Quality Partner (AQP).
• Monitor learner achievement data being registered and uploaded onto the National Learner’s Records Database (NLRD).
• Prepare/Review reports on certificates that have been issued and approve the reissue of certificates requested by the Assessment Quality Partner (AQP).
• Address complex queries on certification and verification including the learner achievement data
• Monitor the resolving of unit queries. 
• Review verification of issued certificates, qualifications and learner results.
• Assist with system testing and enhancements.
• Assist and support special projects in the unit.
• Review verification clients.
• Review the Service Level Agreement (SLA) for the client.
• Perform supervisory functions on the certification and verification system. 
• Participate as an active member of the QCTO.
• Adhere at all times to the values of the QCTO.

Job Requirements

• A 3-year diploma or degree is required (Minimum Level 6) in Education or Management.
• A minimum of 6 years of collective experience in certification and verification of learner achievements of which, 3 years must be at a supervisory level.
• A valid driver's license

Knowledge and Skills Required: 

• Knowledge of the education systems in South Africa
• Knowledge of Public Service
• Knowledge of post-school education framework and relevant Government-wide legislation
• Knowledge of legislative and prescripts such as the National Qualifications Framework Act, Skills Development Act, National Skills Development Strategy III 
• QCTO business strategies, goals and policies.
• Communication and information management 
• Diversity management and managing interpersonal conflict and resolving problems
• Planning and organizing
• Innovation, excellence, empowerment and recognition 
• Attention to detail, accuracy, initiative and proactivity.

go to method of application »

Key functions:

• Assist with the development of policies, procedures and frameworks related to the ICT applications.
• Install new software and hardware and perform hardware and software upgrades.
• Secure and ensure the safe set up of new hardware and software.
• Set up equipment such as laptops, desktops, data projectors and other ICT equipment, ensuring that equipment is ready for use and operating correctly.
• Respond to service requests and maintain an accurate service task log
• Support the implementation of ICT solutions as required.
• Assist in the maintenance of an up-to-date inventory of ICT hardware and software licences.
• Provide support and training to users.
• After-hours support when required to do so.

Job Requirements

• A recognised three (3) year National Diploma or Bachelor’s Degree in Information Technology or (minimum NQF level 6) registered with occupational qualifications sub-framework (SAQA). 
• Experience in supporting application systems and troubleshooting.
• An advantage shall be knowledge of Public Service, QCTO mandates and strategies, relevant government legislation, QCTO business strategies and goals, QCTO services, QCTO business processes and value chain, QCTO values and Microsoft and other operating systems and software.
• Must have advanced Microsoft Word and Excel skills or be willing and able to undergo training in the same.
• Must have skills in Quality management, Communication, Planning and organising, Problem solving, Analytical and Interpersonal skills.

go to method of application »

Key functions:

• Manage the QCTO front desk by performing switchboard and receptionist duties.
• Receiving visitors at the front desk by greeting, welcoming, and directing them appropriately.
• Answering, screening and forwarding incoming phone calls.
• Receiving, sorting and distributing daily mail/deliveries.
• Maintain and control visitor register at reception.
• Providing relevant and accurate information about the QCTO in-person and via phone/email. 
• Assist in resolving clients' issues and/or complaints, escalating unresolved issues to the relevant persons.
• Maintaining office security by following safety procedures and controlling access via the reception desk.
• Performing other administrative and support duties such as arranging travel and accommodations, and prepare vouchers for the Marketing and Communication personnel, filing, photocopying, transcribing and emailing.  

Job Requirements

• A recognised Grade 12 certificate or an equivalent qualification (minimum NQF Level 4) registered on the NQF. 
• A recognised three-year Diploma at (NQF6 in Office Management / Secretarial Management or similar is required.
• A minimum of 2 years’ experience as a receptionist including switchboard operator.
• A valid driver’s license

Knowledge in:

• Public service administration 
• Relevant government legislation
• Operation of Telecommunication System Receptionist Etiquette 

Skills required:

• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Client orientation and Customer focus 
• Strong administrative, organizational and general office management skills
• Ability to act with discretion 
• Ability to be resourceful and proactive when issues arise