ICT Technician at Quality Council for Trades and Occupations (QCTO)

Key functions:

• Assist with the development of policies, procedures and frameworks related to the ICT applications.
• Install new software and hardware and perform hardware and software upgrades.
• Secure and ensure the safe set up of new hardware and software.
• Set up equipment such as laptops, desktops, data projectors and other ICT equipment, ensuring that equipment is ready for use and operating correctly.
• Respond to service requests and maintain an accurate service task log
• Support the implementation of ICT solutions as required.
• Assist in the maintenance of an up-to-date inventory of ICT hardware and software licences.
• Provide support and training to users.
• After-hours support when required to do so.

Job Requirements

• A recognised three (3) year National Diploma or Bachelor’s Degree in Information Technology or (minimum NQF level 6) registered with occupational qualifications sub-framework (SAQA). 
• Experience in supporting application systems and troubleshooting.
• An advantage shall be knowledge of Public Service, QCTO mandates and strategies, relevant government legislation, QCTO business strategies and goals, QCTO services, QCTO business processes and value chain, QCTO values and Microsoft and other operating systems and software.
• Must have advanced Microsoft Word and Excel skills or be willing and able to undergo training in the same.
• Must have skills in Quality management, Communication, Planning and organising, Problem solving, Analytical and Interpersonal skills.