Current Openings at MiWay Insurance Limited

What will you do?

• The Quality Assurance Auditor is responsible for monitoring, evaluating, and auditing interactions within the Sales and Client Services departments to ensure compliance with company policies, regulatory requirements, service standards, and operational procedures. The role focuses on identifying quality trends, areas of non-compliance, and development opportunities while providing accurate reporting and actionable feedback to management to enhance overall performance and customer experience.
• The QA Auditor will conduct regular quality assessments of inbound and outbound calls, emails, and other customer interactions within the Sales team and monitor adherence to regulatory requirements applicable to the short-term insurance industry.Identify and document instances of non-compliance, service failures, and quality concerns for management review.

Minimum Qualifications and Experience

Minimum Qualification 

• Grade 12 / Standard 10 / NQF 4

Minimum Experience

• Experience of more than 2 years  in Short-Term Insurance within a Sales or Client Services environment 
• TIA/MIA system experience
• Experience in QA roles will be advantageous
• Multilingual in various languages; Venda, Tsonga and Afrikaans will be advantageous 

Knowledge and Skills

• Process management and standards alignment
• Documents feedback for coaching and developing agents
• Call monitoring and assessments and leads support activities(i.e. campaigns)
• Leads queries, investigations and complaints

Core Competencies

• advanced computer literacy
• must be highly proficient in dealing with stakeholders and astaff
• Excellent verbal and written communication skills
• self-motivated
• Problem solving skills and solution orientated
• Flexibility
• Ability to multi-task and cope under pressure
• Commitment to personal and team goals
• Ability to apply business rules and processes
• Team player
• Excellent administrative skills
• Abiltity to plan and manage time efficiently
• Results orientated
• Self-disciplined & self-motivated to excel

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What will you do?

Role Location: Port Elizabeth

• The Motor Claims Investigator is responsible for conducting thorough investigations into motor vehicle insurance claims to detect potential fraud, validate the authenticity of accidents or thefts, and ensure accurate and fair claims decisions. This includes technical vehicle assessments, accident scene reconstructions, fieldwork, interviews, and digital evidence gathering.
• In addition to investigative excellence, the role requires a strong commitment to customer centricity—ensuring that all interactions with, repairers, and witnesses are handled with professionalism, empathy, and integrity.
• The investigator must balance fraud risk management with the need for fair and efficient resolution of motor claims.The on-the-road investigator will conduct on-site inspections of motor vehicles and accident scenes, gathering physical evidence and interviewing relevant parties to support accurate claims decisions and mitigate fraud risk.

Minimum Requirments

• Minimum Qualification Required  
• Grade 12 / National Senior Certificate (NQF Level 4)  
• A valid driver's licence (Code B or higher)  
• A relevant diploma or degree in Law, Insurance, Risk Management, Forensics or Criminology (advantageous)  
• A forensic investigation certification (e.g. CFE) – advantageous  
• Technical qualification in Motor Mechanics or Panel Beating (advantageous)

Minimum Experience  

• 2 – 3 years of experience in short-term motor insurance claims investigations. (comprehensive, third-party, or commercial fleets)
• Proven experience in accident scene analysis and vehicle damage consistency assessments.  
• Experience working with motor-specific forensic tools, fraud indicators, and detection techniques.  
• Previous exposure to legal processes, including criminal and civil matters – preferred.  
• Field investigations and interviewing experience – essential.  
• Proven ability to write investigative and factual reports.

Deliverables include, but will not be limited to

• Conduct comprehensive investigations on motor claims flagged for potential fraud, staged accidents, or non-disclosure.  
• Perform consistency checks to verify if vehicle damage aligns with the described accident circumstances.  
• Conduct telephonic and face-to-face interviews with claimants, third parties, and witnesses.  
• Review digital evidence, including telematics data, CCTV footage, and vehicle tracking reports.  
• Cross-reference information across internal systems and external data sources (e.g., eNaTIS, industry databases, social media).  
• Prepare clear, evidence-based investigation reports with recommendations for claim settlement,repudiation, or further forensic analysis.  
• Liaise with internal stakeholders (Claims, Legal, and Underwriting) and external partners (Assessors,SAPS, and Towing services).  
• Identify emerging motor fraud patterns (e.g., paper cars, staged collisions) and contribute to fraud detection initiatives.  
• Maintain detailed, secure, and POPIA-compliant records of all investigations.  
• Meet required SLAs, performance targets, and reporting timelines.

Competencies Required

• Strong analytical, interviewing, and report-writing skills.  
• Technical knowledge of vehicle components, repair methods, and accident dynamics.  
• Knowledge of the short-term insurance regulatory and motor-legal environment (National Road Traffic Act).  
• Ability to handle conflict and manage multiple high-pressure cases concurrently.  
• High levels of integrity, discretion, and professionalism.  
• Proficient in MS Office and relevant digital investigation tools.

Deadline to apply: 09 September 2026.

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What will you do?

• The Personal Assistant will provide administrative and secretarial support to the Claims General Manager and Leadership Team.
• In this role the Personal Assistant will keep official corporation records and executes administrative policies determined by or in conjunction with other officials. Manages executive's calendar and independently schedules appointments. Screens incoming calls and correspondence and responds independently when possible. Arranges events or conferences by arranging for facilities and caterer, issuing information or invitations, coordinating speakers and controlling event budget. Directs preparation of records such as agenda, notices, minutes and resolutions for corporate meetings.
• Arranges complex and detailed travel plans and itineraries, compiles documents for travel-related meetings and accompanies supervisor when requested. Extensive experience at top level, together with an in-depth knowledge of the organisation.

What will make you successful in this role?

• Minimum Qualification Required
• Grade 12 (Matric) or equivalent qualification

Minimum Experience

• Company Minimum of 3-5 years of experience as a Personal Assistant reporting to senior management.  
• Previous experience managing diaries, meetings, appointments, and departmental calendars.
• Experience coordinating and prepare meeting packs, agendas, minutes, and action trackers.
• Experience compiling, formatting, and distributing reports, presentations, and correspondence.
• Previous coordinating of travel arrangements, accommodation bookings, and expense claims where required.
• Experience assisting with budget administration, purchase orders and invoice processing
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Competencies Required

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams).
• Strong report preparation and document management skills.
• Excellent administrative and organisational abilities.
• Ability to coordinate multiple tasks and priorities simultaneously.
• Understanding of insurance and claims administration processes (advantageous).
• Strong data management and record-keeping skills.
• Excellent verbal and written communication skills.
• High level of professionalism and confidentiality.
• Strong attention to detail and accuracy.
• Exceptional planning and organisational skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving and decision-making abilities.
• Customer service and stakeholder management orientation.
• Ability to manage pressure and meet tight deadlines.
• Adaptability and flexibility in a fast-paced environment.
• Strong interpersonal and relationship-building skills.
• Proactive approach and ability to anticipate business needs.
• Strong teamwork and collaboration skills.
• High level of integrity, accountability, and reliability.
• Ability to influence and coordinate across multiple stakeholders.
• Strong initiative and ownership of assigned responsibilities.
• Results-driven with a focus on service excellence.
• Ability to manage competing priorities effectively
• Deliverables include, but will not be limited to
• Provide administrative and secretarial support to the Claims General Manager and Leadership Team. 
• Manage diaries, meetings, appointments, and departmental calendars. 
• Coordinate and prepare meeting packs, agendas, minutes, and action trackers. 
• Compile, format, and distribute reports, presentations, and correspondence. 
• Maintain accurate records, filing systems, and confidential documentation. 
• Coordinate travel arrangements, accommodation bookings, and expense claims where required.
• Assist with budget administration, purchase orders and invoice processing
• Liaise with internal departments, service providers, brokers, and external stakeholders. 
• Support claims-related projects, initiatives, and operational activities. 
• Ensure efficient communication and follow-up on actions arising from meetings. 
• Assist with the coordination of team events, training sessions, and employee engagement activities. 
• Handle sensitive and confidential information with the highest level of professionalism and discretion. 
• Perform general office administration and ad hoc duties as required by management.

Deadline to apply: 04 September 2026. 

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What will you do?

• The Investigator role is a pivotal, field-based role within our organization, responsible for the rigorous, objective investigation of high-complexity insurance claims. Serving as the primary link between the corporate claims department and the physical site of an incident, the Investigator plays a critical role in upholding the integrity of our insurance products and protecting the company against financial leakage. 
• This position is specifically designed to handle a diverse portfolio encompassing of Business/Commercial Insurance (liability, property damage, and commercial indemnity). The successful candidate will be expected to operate independently, maintaining a high degree of mobility and professional discretion.

What will make you successful in this role?

Minimum Qualification Required  

• Grade 12 / SAQA Accredited Equivalent (Essential)  
• VDQ (Vehicle Damage Quantifier) Qualification (Preferred)  
• Mechanical Engineering / Panel beating N2/ N3 level / (Advantageous)  

Minimum Experience  

• 2 - 4 years’ work experience in the following (Advantageous):  
• Workshop / Motor Industry experience  
• Front line / client relationship experience in a panel beating environment.  
• Practical panel beating, spray painting, mechanical and electrical experience.  
• Assessing experience at a short-term insurer  
• Estimating in a panel beating environment 

Deliverables include, but will not be limited to

Operations Management & Field Mobility  

• Manage the daily assessment schedule across the designated KZN area to ensure maximum efficiency and compliance with turn around-time (TAT) targets.  
• Carry out operational tasks by following established processes, ensuring all site visits and assessments are accurately logged.  
• Make fair, honest, and accurate cost-related decisions through the vehicle claim lifecycle at the point of assessment.  
• Accurate quantification, identification, and validation of vehicles based on physical inspection  

Customer Service  

• Provide a quality service to customers  
• Dealing with complex queries and investigating and resolving customer problems.  
• Consistently provide service in accordance with the pre-agreed service and functional standards.  

Client & Customer Management (External)  

• Help manage clients by carrying out standard activities and providing support to others.  
• Effectively engage with the customers and deliver service that goes beyond what is expected (more than just the claim).  
• Effectively build, maintain and manage relationships with service providers and customers.  

Continuous Improvement

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.  
• Conduct workload activities in most efficient and cost effective manner.  

Personal Capability Building  

• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.  
• Internal knowledge and skills of industry methods and process not relying on partners / industry to advise and dictate.  
• Specialise in specialist vehicle knowledge and apply skills to optimise repair cost.  

Competencies Required

• Strong knowledge of vehicle repairs and insurance industry standards.  
• Excellent communication and negotiation skills.  
• Ability to work in a fast-paced environment and meet deadlines.  
• Strong analytical and problem-solving skills.

Knowledge and Skills

• Claims approvals and rejections
• Automotive Damage Claims
• Claims Management
• Claims Reporting
• Claims settlements