Personal Assistant: Claims at MiWay Insurance Limited

What will you do?

• The Personal Assistant will provide administrative and secretarial support to the Claims General Manager and Leadership Team.
• In this role the Personal Assistant will keep official corporation records and executes administrative policies determined by or in conjunction with other officials. Manages executive's calendar and independently schedules appointments. Screens incoming calls and correspondence and responds independently when possible. Arranges events or conferences by arranging for facilities and caterer, issuing information or invitations, coordinating speakers and controlling event budget. Directs preparation of records such as agenda, notices, minutes and resolutions for corporate meetings.
• Arranges complex and detailed travel plans and itineraries, compiles documents for travel-related meetings and accompanies supervisor when requested. Extensive experience at top level, together with an in-depth knowledge of the organisation.

What will make you successful in this role?

• Minimum Qualification Required
• Grade 12 (Matric) or equivalent qualification

Minimum Experience

• Company Minimum of 3-5 years of experience as a Personal Assistant reporting to senior management.  
• Previous experience managing diaries, meetings, appointments, and departmental calendars.
• Experience coordinating and prepare meeting packs, agendas, minutes, and action trackers.
• Experience compiling, formatting, and distributing reports, presentations, and correspondence.
• Previous coordinating of travel arrangements, accommodation bookings, and expense claims where required.
• Experience assisting with budget administration, purchase orders and invoice processing
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Competencies Required

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams).
• Strong report preparation and document management skills.
• Excellent administrative and organisational abilities.
• Ability to coordinate multiple tasks and priorities simultaneously.
• Understanding of insurance and claims administration processes (advantageous).
• Strong data management and record-keeping skills.
• Excellent verbal and written communication skills.
• High level of professionalism and confidentiality.
• Strong attention to detail and accuracy.
• Exceptional planning and organisational skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving and decision-making abilities.
• Customer service and stakeholder management orientation.
• Ability to manage pressure and meet tight deadlines.
• Adaptability and flexibility in a fast-paced environment.
• Strong interpersonal and relationship-building skills.
• Proactive approach and ability to anticipate business needs.
• Strong teamwork and collaboration skills.
• High level of integrity, accountability, and reliability.
• Ability to influence and coordinate across multiple stakeholders.
• Strong initiative and ownership of assigned responsibilities.
• Results-driven with a focus on service excellence.
• Ability to manage competing priorities effectively
• Deliverables include, but will not be limited to
• Provide administrative and secretarial support to the Claims General Manager and Leadership Team. 
• Manage diaries, meetings, appointments, and departmental calendars. 
• Coordinate and prepare meeting packs, agendas, minutes, and action trackers. 
• Compile, format, and distribute reports, presentations, and correspondence. 
• Maintain accurate records, filing systems, and confidential documentation. 
• Coordinate travel arrangements, accommodation bookings, and expense claims where required.
• Assist with budget administration, purchase orders and invoice processing
• Liaise with internal departments, service providers, brokers, and external stakeholders. 
• Support claims-related projects, initiatives, and operational activities. 
• Ensure efficient communication and follow-up on actions arising from meetings. 
• Assist with the coordination of team events, training sessions, and employee engagement activities. 
• Handle sensitive and confidential information with the highest level of professionalism and discretion. 
• Perform general office administration and ad hoc duties as required by management.

Deadline to apply: 04 September 2026.