Job Vacancies at The Heineken Company

PURPOSE OF THE ROLE:

• Develops channel segmentation and tiering parameters.
• Sets the portfolio strategy in a channel.
• Provides the salesforce with insights, activation programs & materials to win market share and grow brand power in the specific channels of responsibility.  
• Translates the brands ‘Must Win Battles’ into specific channel strategies.  
• Develops channel targets including output KPIs (e.g. Market Share, Channel profitability) and input KPIs (e.g. PICOS).  
• Builds channel insights (customer, shopper, consumer), monitors performance and builds relationships with key accounts.  
• Supports brand, account and regional planning. 

KEY RESULT AREAS:

Key Performance Areas would include, but are not limited to: 

Category, Portfolio and Brand understanding

• Ensures team understanding of category, portfolio and brand strategies and plans. 
• Develops channel plans incorporating category, portfolio and brand strategies and plans. 
• Optimises portfolio and brand profitability in a sustainable way, incorporating Rev Man guidelines into TM plans.

Shopper and Off- Premise Consumer understanding

• Applies learnings from research, time in market and multiple data sources to create strategic insights that anticipate shopper/consumer behaviour. 
• Creates shopper/consumer profiles that identify prioritised value drivers at point of purchase and consumption.
• Ensures all channel plans reflect shopper/consumer understanding and opportunities, leveraging data and insights. 

RTM, Channel and Customer understanding

• Demonstrates an understanding of priority channels, value drivers and activation pillars by channel as well as OpCo trade terms and investment guidelines.
• Develops channel plans that consider key customer strategies, needs and execution capabilities across direct, in-direct and digital RTM.
• Anticipates future opportunities based on channel and customer needs and trends.
• Understands key competitor strategies and execution capabilities to identify commercial opportunities. 
• Considers OpCo sales organisation capacity and needs when building plan.

Channel strategy development

• Develop winning channel strategies and plans with SMART objectives.
• Prioritize channels and tier customers for investment. 
• Ensures that channel strategies support delivery of 3 year OpCo plan.
• Translates category, consumer and customer value drivers into relevant channel strategy.
• Coaches team in strategy development, project briefing and management.

Annual Planning

• Builds segment plan by channel that reflects the 3 year channel strategy, leveraging value drivers via outlet execution standards.
• Translates top-down channel objectives into objective-driven activities, allocating budgets in line with Rev Man principles.
• Manage the channel budget cross functionally.
• Develops PICOS for all channels, utilising category management and Rev Man insights.
• Develop the cold strategy for the channels.
• Drive category management principles and plans for channels, key accounts, new launches.
• Ensures development of practical, implementable plans, materials and promotions that make for ease of execution. 
• Leads and coaches the team creation of the channel plan.

Excellence in execution

• Ensures execution is in line with strategy, brand plans, calendar and budget.
• Ensures cross-functional alignment and commitment to execution of the channel plans.
• Delivers sales tools and information to support delivery of the channel plans.
• Drives delivery of channel plan using execution reporting data.
• Continuously evaluates execution performance by weekly market visits and demonstrates agility in adapting plans based on sales and customer feedback. 
• Champions EoE purpose and process within the team.

Channel, outlet and consumer segmentation

• Ensures trade census data is up to date, valid and fit for purpose.
• Uses shopper/consumer, channel and customer information to prioritise value drivers.
• Leverages database to enable matching of priority value drivers by channel with brand activation selection. 
• Enables targeted equity building in Gold /Silver/Bronze outlets for OpCo brand priorities.
• Ensures that quantified segmentation is reflected in channel plans.
• Ensures segment plans link to prioritised channel opportunities and investment allocation.

Commercial Acumen

• Demonstrates understanding of profitability and drivers by channel to optimise investment.
• Recommends investment choices by channel/customer/brand based on commercial jobs to be done and ability to execute.
• Evaluates the segment plan against channel strategy and financial objectives.
• Performs pre & post activity ROI analysis, generating recommendations for improvement.
• Monitors and responds to competitor activity across the value chain.

EDUCATIONAL QUALIFICATION

• Relevant tertiary qualification, preferably Bachelors Degree or Honours in Commerce.

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 7+ years experience in the FMCG environment.
• Sales experience.
• Strong marketing, key accounts, channel and merchandising capability.
• Exhibit strong leadership, problem solving, and time management capabilities.
• Experienced managing multiple sales channels.
• Strategic and commercial acumen

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Key Performance Areas would include, but are not limited to:

• Assist Artisans in the execution of their work – installations, maintenance and steam generating activities
• Standing in as boiler operator when boiler operator/s are not available
• Maintain effective housekeeping and safety practices
• Operating according to standard operating procedures
• Active involvement in the department’s TPM activities (Continuous Improvement)
• Performing any ad-hoc tasks as required
• General Civils e.g. brick laying, tiling, plumbing, painting, welding etc.

 The successful candidate must have the following qualifications, experience, skills and attributes:

• Grade 12 or equivalent
• NTC 2 in a technical field will be a strong advantage
• Relevant experience in a maintenance or civil environment
• Boiler operating experience & certification will be highly advantageous
• Excellent welding skills will be advantageous
• Forklift licence will be a strong advantage
• Must be a team player with a “can-do” attitude
• Ability to work effectively with minimal supervision
• Knowledge of health and safety practices/requirements
• Literacy – to complete inspection sheets (PM-PM) and job cards
• Be medically and physically fit
• Knowledge of safe working procedures
• Willingness to work overtime and irregular hours when necessary
• Punctuality and attendance reliability

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Key performance areas include (but are not limited to):

• Reading and understanding of electrical drawings in a plant environment
• Methodical fault finding / detection and maintenance of electrical motors, pumps, control panels and distribution boards to required standards,
• Excellent working knowledge of sensor control, VSD, HMI, switch gear, AC motors, relay logic, temperature controllers, industrial instrumentation, etc.
• Basic understanding of PLC input/outputs
• Repairs of production machinery including site related electrical work.
• Adhere to all safety procedures, policies, and regulations – total compliance OHS Act
• Excellent housekeeping
• Active involvement in mini business operating activities.

The successful candidate must have the following experience/skills:

• Matric and Trade Certificate – Electrician
• 1-3 years relevant working experience in the FMCG electrical / automation environment
• Working experience with bottling machinery will be a distinct advantage.
• Familiar with S7 and high-speed machinery
• Must be self-motivated, innovative, and able to work without or limited supervision.
• Support business improvements, operational and segment goals
• Able to work and cope under pressure and make decision where necessary.
• Possess good communication skills on all levels.
• Must be responsible and punctual – adhere to Heineken Values
• Must be willing and able to work shifts and overtime if required.
• Strong ability to do problem solving, fault-finding and knowledge of various problem-solving methods.
• To reflect good leadership behaviour - towards colleagues, superior and company

Closing date: 04 November 2026

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• Applications are invited to apply for the above-mentioned position based at Adam Tas Cluster, Stellenbosch in the Quality Department. The successful applicant will report to the Intrinsic Quality Manager. 

Purpose of the Positions:

• Successful interns will be expected to enter a full-time 12-month contract commencing on 1 March 2027 and terminating on 28 February 2028.
• The intention is to give practical work experience to students who are currently studying towards a relevant formal qualification.

Key Learning Areas include, but are not limited to:

• Quality Control and Assurance (intrinsic & extrinsic control, Quality Management Systems; etc)
• Research
• Production 

To qualify for selection and participation in this programme, candidates must satisfy the following criteria:

• South African citizenship
• Satisfactory academic record and in their final year of obtaining the relevant tertiary qualification (National Diploma in Food Technology/Analytical Chemistry, BSc Biotechnology).
• Basic Computer Literacy.
• Sound communication and presentation skills.
• Effective time management skills and ability to work under pressure.
• Ability to work in a team.
• Ability to work under pressure.
• Ability to cope with the inherent physical demands of the position.
• Willing and able to work extended hours.
• Reliable transport to and from the place of work
• Must be willing to enter into and successfully complete a 12-month internship programme. 

Prospective candidates must submit the following:

• Covering/Motivational letter
• Curriculum Vitae (CV)
• Certified copy of tertiary qualification
• Certified copy of Grade 12 certificate
• A letter from the tertiary institution stating the internship requirement and the format for evaluation.
• Certified copy of ID

Closing Date: 23 October 2026

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Purpose of the Role

• To lead and manage the Front of House team to deliver a consistent, high-quality guest experience, ensuring smooth day-to-day operations, effective team coordination, and strong service standards.
• This role combines operational leadership with hands-on execution, acting as the link between guest experience, team performance, and operational efficiency.

Key Performance Areas

• Guest Experience & Operations Management
• Lead the delivery of exceptional guest experiences across all touchpoints

Ensure daily operations run smoothly, including:

• Guest flow management
• Reservations and bookings
• Service standards and presentation
• Resolve guest queries and issues promptly and professionally
• Monitor and improve service delivery through feedback and observation

Team Leadership & Capability Building

• Manage, schedule, and supervise FOH staff
• Provide coaching, training, and ongoing performance feedback
• Ensure team adherence to service standards, SOPs, and brand guidelines
• Support recruitment and onboarding of new team members

Coordination Across Departments

• Act as key liaison between FOH, Kitchen, Banqueting, and Operations
• Ensure clear communication of daily requirements, bookings, and events
• Coordinate staffing and resource allocation based on demand

Administrative & Reporting Responsibilities

Maintain accurate records of:

• Attendance and rosters
• Daily reports and service logs

Monitor operational KPIs and flag any risks or issues

• Support reporting on guest experience metrics and performance trends

Stakeholder Management

Work closely with:

• Operations, Banqueting, Kitchen, Marketing
• Engage directly with guests to ensure satisfaction

Key Success Measures

• Guest satisfaction scores and feedback
• Smooth daily operations and service delivery
• Team engagement and performance
• Adherence to service standards
• Achievement of all AP targets

Experience & Capability Requirements

• 5+ years’ experience in hospitality or guest experience management
• Strong leadership and people management skills
• Excellent communication and problem-solving ability
• Ability to operate in a fast-paced, guest-facing environment

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• Applications are invited for the above-mentioned position in the Quality Assurance Laboratory, based at Heineken Beverages Springs Cidery. The successful incumbent will report to the QA Specialist Lab.

Key Performance Areas would include, but are not limited to:

• Reduction in sensory cost of non-compliance
• Reduction in product retention/release
• Enable growth 
• Prioritized sensory panel expansion within budget
• Sensory governance framework delivered and maintaining the LSS standards
• Trend analysis on site sensory performance
• Overall site sensory competence maintained at >90%
• Drive superior product quality delivery within Springs Cidery
• Lab excellence delivered
• Training and assessment schedules developed and executed
• Lab SLA targets achieved >90%
• Top 3 improvement projects supported
• Drive business efficiency and growth
• Initiating internal process improvements and the implementation thereof.
• Effective utilization of resources and systems
• Instilling a quality culture in his/her area of responsibility and sphere of influence.
• Building and maintaining effective and trusting relationships with internal customers and peers.
• Enhancing customer experience by achieving and/or exceeding targeted customer service levels
• Drive manufacturing reliability enabling capital & asset efficiency
• Performing all relevant administrative and process duties.
• Initiating and assisting in problem solving.
• Improve manufacturing cost competitiveness
• Innovation initiatives capitalized
• Step change environmental sustainability
• Utilities usage reduction initiatives supported
• Growing the business through support of cross-functional improvement and new development projects.
• Participating in TPM practice implementation.
• Deliver growth, profitability and shareholder return objectives 

The successful candidate must have the following qualification, skills and experience:

• At least a diploma in biological or food science / BSc degree or equivalent
• At least 2 years relevant work experience in the fast-moving consumer goods environment preferably in the alcoholic beverage industry 
• Previous working experience with a Food Safety Management System
• Advanced computer skills and excellent communication skills are also needed
• Must be self-motivated and able to work without supervision
• Ability to work under pressure
• Methodical, accurate and conscientious worker
• Working knowledge of safety procedures and housekeeping standards
• Have reliable transport

Closing Date: 23/10/2026

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Key Performance Areas would include, but are not limited to:

• Administration and PM Completion
• Ensure maintenance of machinery and equipment on the site
• Maintenance of plant grounds
• Improving overall equipment efficiency on the site
• Departmental budgeting
• Managing artisans
• Operations and engineering services
• Health and Safety Maintenance and Enforcement
• Project management
• Drive MDWT (Mission Direct Work Teams)

Requirements:

• Must have sound knowledge and experience in the operation of boilers, compressors, ammonia plant, and cellar equipment (such as Pasturizers, Pumps, Valve Matrixies, Centrifuges, CIP stations, Sedicanters, Decanters, Filters, etc..)
• Trade tested mechanical or electrical artisan or technician
• Minimum of 2 years supervisory experience
• N6/National Diploma in Mechanical/Electrical Engineering
• Minimum of 5 years practical experience
• Have proven verbal and written communication skills
• Knowledge of plant safety regulations regarding tools and equipment
• Knowledge of all workshop/engineering tools, machines, apparatus and materials
• Computer literate on SAP and MS Office
• Ability to work independently and under pressure
• Closing date: 28 October 2026

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Key Performance Areas would include, but are not limited to:

• Effective production planning of Cellar processing.
• Optimal weekly planning rhythms. 
• Optimal capacity utilization of Cellar processing
• Assist with compilation of Cellar volumes budgets/forecasts.
• Adhere to suppliers MOQ (minimum order quality) and lead times.
• Engagement with internal stake holders by on site and at head office (Central Planning, Material Planning and Logistics department)
• Issuing of bulk loading plans and management of OTIF deliveries
• Drive Service Levels and Working Capital Management (Stock levels)
• Reduce the cost of inventory in Bulk stock holding, including bulk consumables. 
• Ensure Planning Master Data Accuracy
• Manage slow moving and obsolete materials.
• Support and Drive Innovation & Supply Chain Excellence
• Lead and govern bulk change control (New Products, Product Upgrades)
• Ensure process orders are set to TECO after final movements have been completed by all departments.
• Drive innovation and business improvements in support of operational goals.

The Successful candidate must preferably have the following experience/skills:

• A tertiary qualification in Industrial Engineering, Production Planning, Logistics or Supply chain management is a requirement.
• 2-3 years of experience within a Production planning environment
• High level of SAP acumen regarding SAP Planning tools
• Advance level of competency in MS Office (Word, Excel, Outlook & PowerPoint)
• Strong analytical abilities
• Strong attention to detail is essential.
• High level of problem-solving abilities
• Future-orientated and able to generate contingency plans.
• Good verbal/ written communication skills
• Ability to communicate effectively with site management and planners.
• Ability to persevere with tasks and display resilience when confronted with adversity.