Receptionist: Spa - George at Fancourt

Qualifications & Experience:        

• Grade 12 or equivalent, coupled with 1 year experience as a Receptionist or in a front office in a 4* or 5* hotel and/or spa environment,
• Working knowledge of MS Office Suite,
• A Tourism / Hospitality / Customer Service qualification and working knowledge of any booking and point-of-sales system will be advantageous.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):            

• Managing all activities related to the Guests experience,
• Attending to Guest requests, queries and complaints,
• Handling cash and credit card transactions in a confidential manner,
• Balancing the cash float issued and completing banking procedures,
• Receiving and handling reservation enquiries and bookings,
• Handling incoming and outgoing calls and fulfil switchboard duties,
• Recommend and sell treatments and beauty products.