Current Vacancies at Fancourt

Qualifications & Experience:        

• Grade 12 or equivalent, coupled with 1 year experience as a Receptionist or in a front office in a 4* or 5* hotel and/or spa environment,
• Working knowledge of MS Office Suite,
• A Tourism / Hospitality / Customer Service qualification and working knowledge of any booking and point-of-sales system will be advantageous.

Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time):            

• Managing all activities related to the Guests experience,
• Attending to Guest requests, queries and complaints,
• Handling cash and credit card transactions in a confidential manner,
• Balancing the cash float issued and completing banking procedures,
• Receiving and handling reservation enquiries and bookings,
• Handling incoming and outgoing calls and fulfil switchboard duties,
• Recommend and sell treatments and beauty products.

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Qualifications & Experience:        

The ideal candidate will be a reliable and responsible worker, who passed Grade 12 and has gained at least 2 years’ experience working as an Irrigation Handyman at a golf course irrigation installation company and must have 3 years of golf course maintenance experience. An added advantage will be basic plumbing experience.

The ideal candidate must have good hand-eye coordination and must also be able to work after hours to fix irrigation leaks

Duties include, but are not limited to: 

• Ensuring the overall effective functioning of and diagnosing faults on the irrigation system;
• Carrying out preventative maintenance on pipes and cables;
• Cleaning and maintaining sprinklers, satellite and pump stations;
• Ensuring that all sprinklers are fully operational, working according to their arcs and clear of debris.

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Duties include, but are not limited to: 

• Research and create new events to be hosted at Fancourt,
• Ensure the planning and coordination before the event is flawless, so that the running of the event is smooth and seamless,
• Manage event budgets,
• Strong focus on growing the advertising knowledge and scope in terms of online footprint for events,
• Understand the complex needs of different events and how they will positively impact bottom line revenue,
• Responsible for planning all event aspects, such as venue, seating, dining, decor and coordinating event entertainment, including music, performers, and guest speakers,
• Manage and oversee events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors, and managing take-down,
• Communicate with the marketing team to create effective advertisements for each event,
• Create sales opportunities for future events during client liaisons and during events,
• Evaluate event’s success and submit reports.

The ideal candidate will be able to deliver their best work by offering:

• Heaps of passion for the industry
• Vision and Creativity
• Attention to Detail
• Organising skills
• Dependability
• Stress Tolerance & Self-Control
• Adaptability/Flexibility
• Initiative
• Independence
• Analytical Thinking
• Project Management
• An understanding of the demands within the hospitality industry

The following key skills and abilities are essential to success in this role:

• English Language
• Communications and Media
• Active Listening
• Reading Comprehension
• Critical Thinking
• Time Management
• Negotiation
• Management of Financial Resources

Qualifications & Experience:        

• A Minimum of Grade 12 or equivalent, and valid drivers’ license is required. Must have excellent knowledge of MS Office and at least 2 years’ experience in a similar role and environment. Please note that some of these events require you to host, so your availability to work on weekends, after normal office hours and on public holidays, requires flexibility in terms of extended work hours.

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Qualifications & Experience:

• The ideal candidate will manage the Outside Golf Operation whilst providing an excellent golfing experience for members and guests. A minimum of Grade 12 with 3 years’ experience in golf operations; a working knowledge of MS Office, working experience on bookings & point-of-sales systems are essential, as well as a valid driver’s license.
• A Club Management or PGA diploma is critical to being able to deliver in this role, and a working knowledge of SAP will be advantageous.

The ideal candidate must be an excellent communicator, have good people skills, must be able to provide guests/ members with excellent service and must be reliable, honest and organised.
 
Duties include, but are not limited to: 

• Manage all staff in the Outside operations (monitor leave, time & attendance, discipline, training etc.). The ideal candidate would have experience of performing all the roles required in a Golf Operations team;
• Coordinate and execute member events and tournaments (must have the ability to run a members event on his/her own);
• Ensure smooth communication within the golf operation departments;
• Control all handicaps for Fancourt affiliates and address all issues relating to handicaps (it will be beneficial if the candidate plays and understand the game for golf);
• Conduct a bi-annual Asset Audits; conduct monthly OE counts and submit reports to the Golf Director;
• Monitor the Golf Operations expenses; ensure golf rounds are captured correctly and report monthly to the Golf Director.

Adverse working conditions:

• Must be prepared to work weekends & Public holidays;
• Must be able to work long and late hours on request;
• Must be prepared to work

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Qualifications & Experience:

• The ideal candidate will have good interpersonal skills, have a friendly attitude towards people, can comfortably and engagingly communicate with colleagues, superiors and guests, have strong leadership abilities, and attention to detail.
• The position requires that the candidate have a minimum qualification of Grade 12 coupled with at least 2 years’ experience in a similar position in  a 4*/5* environment . A driver’s license will be ideal. Computer literacy on MS Office, Opera / Fidelio, and time and attendance systems, will be an advantage. 

Duties include, but are not limited to: 

• Manage daily running of the Housekeeping department including coordinating room activities, VIP checks, stock take and weekly staffing rosters;
• Provide daily, weekly and monthly operational updates to Executive Housekeeper;
• Manage, plan, allocate and evaluate room attendants and houseman;
• Communicate relevant information, identify training needs and;
• Be responsible for stock take and replacements;
• Must be willing and able to assist with other duties / projects from time to time.

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Qualifications & Experience:

The position also requires that the candidate has a minimum qualification of Grade 12 or equivalent, and 1-2 years’ experience in a similar role. The successful candidate must have reliable transport. Experience within a 4*/5* environment will be advantageous.

Duties include, but are not limited to: 

• Provide overall maintenance;
• To provide both preventive and repair maintenance;
• Minor carpentry and plumbing projects;
• Configuring and moving furniture;
• Replacing lightbulbs & painting;
• Assist the maintenance team as needed;
• Perform other duties as assigned.

Adverse working conditions:      

• Must be prepared to work weekends & Public holidays;
• Must be prepared to work shifts.

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Qualifications & Experience:

• The ideal candidate will be creative, have a keen eye for detail, be able to work in a fast paced, highly pressurised environment, be able to lift, carry and handle large utensils and food produce and be able to work long and flexible hours.
• This position also requires that the candidate have a minimum qualification of Grade 12 or equivalent, and 6 months formal chef’s training, coupled with at least 2 years working experience as a Commis Chef in a quality production kitchen. Experience within a 4*/5* environment will be advantageous.

Duties include, but are not limited to: 

• Food quality & preparation – monitor food delivery & quality; prepare food as per specific area, according to specified menus, standards and in line with costing and portions;
• Care of operating equipment – cleaning & correct storage;
• Advise senior chefs of food status at end of shift;
• Adherence to all health & safety requirements including utmost cleanliness, recycling, pest control & general waste management.

Adverse working conditions:      

• Must be prepared to work weekends & Public holidays;
• Must be prepared to work shifts.

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Qualifications & Experience:

• We need someone who is friendly and guest centric with a minimum of Grade 10 and general cleaning knowledge.

Duties include, but are not limited to: 

• Clean all areas as prescribed
• Keep all areas in a sanitary condition
• Replenish supplies when required
• Assist with ordering of stock and coordinates delivery
• Report all maintenance issues to Supervisor / Manager