Receptionist/Switchboard Operator at Shoprite Group of Companies

About the role    

• Join Transpharm as a Receptionist / Switchboard Operator at our dynamic Distribution Centre, where you will deliver exceptional front-of-house reception, efficient switchboard management, and comprehensive administrative support.
• Utilising strong communication, multitasking, and organisational skills, you will manage incoming calls, coordinate visitor reception, support order processing, maintain accurate records, and assist with facility-related administrative tasks.
• This entry-level to mid-level role offers exposure to a fast-paced retail logistics environment, providing opportunities to develop operational coordination expertise within a leading African grocery retailer.
• Embrace a key position that ensures seamless internal and external communication, contributing directly to the efficiency of our supply chain operations.

What you'll do    

• Answer and manage all incoming calls promptly and professionally, ensuring accurate message relay and appropriate call transfers.
• Welcome and assist visitors courteously, managing sign-in/out procedures and directing them to the correct destinations while maintaining a tidy reception area.
• Provide comprehensive administrative support including mail handling, document management, scheduling meetings, and maintaining accurate records and filing systems.
• Coordinate orders and supplier interactions by monitoring stock levels, processing purchase orders, obtaining quotations, and maintaining supplier documentation.
• Oversee facilities and service provider coordination by monitoring service schedules, managing consumables stock, and escalating issues as needed.
• Manage waste collection processes, ensuring timely preparation, documentation, and follow-up with service providers and invoicing departments.
• Support compliance and security processes by adhering to visitor and site security protocols and maintaining confidentiality of sensitive information.
• Assist with meeting arrangements, boardroom bookings, and travel accommodation bookings to facilitate smooth team operations.
• Perform general ad hoc administrative duties to support the daily operations and special projects of the department.
• Maintain an up-to-date telephone directory and provide relevant information to internal and external stakeholders as required.

What you bring    

• Grade 12 (Matric) certificate (essential)
• Relevant qualification in administration, reception, or office management (advantageous)
• 1 to 2 years' experience in reception, switchboard, administration, or a similar role (essential)
• Experience in customer service, supplier interaction, or service provider coordination (advantageous)
• Familiarity with purchasing, order administration, or supplier coordination processes (advantageous)
• Proficient computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint (essential)
• Knowledge of switchboard and telephone systems (essential)
• Valid driver's licence (advantageous)

Closing Date    

• 2026/10/07