Receptionist / Workshop Coordinator at West Coast Personnel

Job Summary:

• We are seeking a professional and well-presented Receptionist / Workshop Coordinator to join our fast-paced fire protection company. The successful candidate will manage front-desk operations while coordinating workshop intake and collections efficiently.

Key Responsibilities:

• Manage front desk operations and handle incoming calls and client queries
• Coordinate workshop bookings, job intake, and collections
• Maintain accurate records of equipment received and dispatched
• Liaise with technicians and clients regarding job progress
• Draft and send professional emails and correspondence
• Perform general administrative duties and filing
• Deliver excellent customer service at all times
• Book out jobs on Delivery notes

Minimum Requirements:

• Strong computer literacy
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to draft clear and professional emails
• Excellent time management and organisational skills
• Well-spoken with strong communication abilities
• Professional appearance (neat and tidy)
• Good manners and a customer-focused attitude
• Ability to work in a fast-paced environment
• Ability to handle pressure and multitask effectively

Preferred Attributes:

• Previous experience in a receptionist or administrative role
• Experience coordinating a workshop or service environment
• High level of maturity and accountability