Receptionist at Zadna

KEY JOB DELIVERABLES: 

• Greet and welcome guests in a professional and friendly manner. 
• Answer and appropriately screen all incoming telephone calls; redirect or take messages as needed. 
• Keep the front desk tidy and presentable, ensuring all necessary materials are available. 
• Respond to inquiries and address or escalate complaints as appropriate. 
• Receive and distribute letters, packages, and other deliveries. 
• Prepare outgoing mail, including drafting correspondence and securing parcels. 
• Monitor office supplies and place orders when necessary. 
• Prepare and type documents, including presentations for internal or external use, and submit them for approval. 
• Coordinate the flow of information, acting as a central point of contact between Operations and other departments. 
• Minute-taking for all internal team and committee meetings, and distributing the minutes, subject to approval. 
• Maintain a comprehensive and accurate filing system for all documents in the Operations Office. 
• Handle photocopying, printing, binding, and the delivery of documents via messengers and couriers. 
• Source quotations in line with ZADNA’s supply chain management processes. 
• Arrange and coordinate corporate travel and accommodation for staff. 
• Organise and manage procurement activities, including requisitions, invoicing, expenses, travel claims, and related tasks. 

MINIMUM REQUIREMENTS: 

Qualifications:

• A National Diploma or equivalent qualification in Office Administration, Business Administration, or a related field. 
• Additional training or certification in customer service or administrative support is advantageous. 

Experience:

• Minimum of 1–3 years’ experience in an administrative or front-desk role. 
• Experience in minute-taking and document management. 
• Exposure to procurement or supply chain support processes is a plus. 
• Experience working in a multi-departmental or committee-based environment will be an advantage.