Recoveries Negotiator at Hollard Insurance

    Hello… an exciting new opportunity has just come available in our Hollard Insure, Specialized Claims Services Department (Operations). We are looking to recruit a Recoveries Negotiator.

 Role Objectives:

• The Negotiator will be responsible for a portfolio of recovery claims, of which the majority will be against insured entities. The objective of the role is to secure as high as possible recovery settlements at as high as possible recovery ratio.

Key Responsibilities:

• Secure payments on a minimum of 27 settlements per month.
• Finalize all claims due for finalization.
• Ensure completion of and maintenance of data accuracy.
• Daily align to reporting and or data completion requirements.
• Effectively managing diary system.
• Utilise teams.
• Continuously update and maintain file and claim records.
• Maintain a strong industry network.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and
• Align own behaviour with the organisation culture and
• Achieve own performance
• Actively participate in own professional development and career
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and
• Build positive customer relations and solve or escalate customer queries and complaints
• Identify and recommend areas / ways to improve processes.
• Required Knowledge and Experience    
• 3 years’ Short Term Insurance Motor Recovery Claims
• Strong delictual- and merit evalution competency.
• Arguing and negotiating skills – both verbal and written.
• Data accuracy and consciousness.
• Customer focused.
• Time Management &
• Identifying and Solving
• Making Decisions, Weighing
• Thinking Clearly &
• Intermediate excel skills

Educational Requirements    

• Matric
• Legal degree will be an advantage
• Insurance Qualification will be an advantage

Deadline: 19th August, 2024