Job Opportunities at Hollard Insurance

    Hello… an exciting new opportunity has just come available in our Hollard Insure, Specialized Claims Services Department (Operations). We are looking to recruit a Recoveries Negotiator.

 Role Objectives:

• The Negotiator will be responsible for a portfolio of recovery claims, of which the majority will be against insured entities. The objective of the role is to secure as high as possible recovery settlements at as high as possible recovery ratio.

Key Responsibilities:

• Secure payments on a minimum of 27 settlements per month.
• Finalize all claims due for finalization.
• Ensure completion of and maintenance of data accuracy.
• Daily align to reporting and or data completion requirements.
• Effectively managing diary system.
• Utilise teams.
• Continuously update and maintain file and claim records.
• Maintain a strong industry network.
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and
• Align own behaviour with the organisation culture and
• Achieve own performance
• Actively participate in own professional development and career
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and
• Build positive customer relations and solve or escalate customer queries and complaints
• Identify and recommend areas / ways to improve processes.
• Required Knowledge and Experience    
• 3 years’ Short Term Insurance Motor Recovery Claims
• Strong delictual- and merit evalution competency.
• Arguing and negotiating skills – both verbal and written.
• Data accuracy and consciousness.
• Customer focused.
• Time Management &
• Identifying and Solving
• Making Decisions, Weighing
• Thinking Clearly &
• Intermediate excel skills

Educational Requirements    

• Matric
• Legal degree will be an advantage
• Insurance Qualification will be an advantage

Deadline: 19th August, 2024

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Hello… an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area.  We are looking to recruit a Team Leader: Uninsured Recoveries.

Role Objectives:

• To effectively manage the Recoveries specific area (Recoveries /Input Handling/ S.O.P / Data Accuracy) with regards to service; quality and performance to create a culture of excellent service.

Key Responsibilities:

• Manage and support the Contingency team. Ensure Contingency is the appropriate action.
• Oversee and manage the contingency service provider panel – performance and costs
• Own portfolio of complex, high value and/or sensitive files, including a debtors control book
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
• Adherence to SLA and SOP. Ensure correct actions taken on reports as per Recoveries standards
• Reduce turnaround times. Ensure data integrity on financials. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations.
• Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving.
• Manage areas of critical compliance and actively manage non-conformance. Actively manage non-performance.
• Identify, accumulate and analyse statistics that reflect on your team’s performance
• Continually assess the technical competence of your team and take steps to develop their knowledge and skill
• Ensure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence
• Ensure the work environment enables employees to “live” the organisation culture and values.
• Actively participate in own professional development and career path. Inducting people into the specific team and job related issues. Ensure adherence to organisational policies, practices and procedures. Identify and recommend areas / ways to improve processes. Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals. Measure and monitor service delivery compliance of team.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to time of subordinates and utilisation of materials or equipment.
• Take accountability for the management of business related risks within own area.
• Overview and understanding of subrogation legal principles and overview of legal process

Required Knowledge and Experience    

• 3-5 years’ relevant Short Term Insurance Motor and/or Non Motor recovery management claims experience.
• Basic Computer Literacy - Intermediate Word/Excel/PowerPoint
• Recoveries/Liabilities/Litigation/Payments/DATA Verification knowledge
• 2 year Debt control experience

Educational Requirements    

• Matric
• Legal Degree

Deadline: 20th August, 2024.

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OVERALL JOB FOCUS:

• The Disability claims administrator assists with PHI Claimants and Lump Sum Disability payments. This administrator will be responsible for the claims calculations, monthly payments, monthly schedules, and day to day queries.

KEY OUTPUTS: 

New Claims: 

• Check and Prepare PHI, Lump Sum Disability and Critical Illness calculations
• Checking of calculations 
• Processing payment
• Verify and authorise payments.
•  Payment letters
• Monthly Bulk Release for PHI payment
• Bulk Release for monthly PHI Claimants by the 20th of each month
• Widow & orphans’ payments
• Process all the monthly payments
• Ensure the tax increases are done annually.
• Prepare spreadsheet for yearly tax certificates.
• Other Responsibilities
• Pay slips on request
• Monthly Escalation and Escalation letters
• Monthly schedules for Pension and Provident Fund
• Tax certificates annually for PHI Claimants
•  Queries Internal/External clients
•  Attend to central mailbox daily and ensure mailbox is kept up to date.

Required Knowledge and Experience    

• Experience in payment of Annuity claims
• Group risk administration experience & long term insurance qualifications would be 
• advantageous
•  Integrity
•  Patience and tolerance
•  Ability to work under pressure
•  Results and action driven 

Educational Requirements    

• Minimum of Grade 12 (Matric)
• Minimum of 3 years long term insurance  experience.
• or more years experience in payment of Annuity claims

Deadline: 21st  August, 2024.

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Hello… an exciting new opportunity has just become available in our Hollard Life Solutions. We are looking to recruit an Underwriter - Life Insurance.

Role Objectives:

• To ensure that all underwriting within authority levels takes place in accordance with the agreed standards, service levels and procedures, thereby satisfying customer requirements and Hollard Life’s mortality expectations. 

Key Responsibilities:

• Setting of underwriting requirements in accordance with Hollard Life’s philosophy.
• Assessing and analysing potential risk factors and deciding on decisions and ratings which are acceptable to the customer, equitable to the risk and protect the company from poor mortality experience.
• Where decisions are made and/or requirements are called for that are not according to Hollard Life’s standard practice this is to be fully justified and documented.
• Explain decisions and offers suggestions on how sub-standard decisions can be positioned with a client. 
• Allocated applications are underwritten and authorised within authority levels.
• Underwriting and processing is done within the agreed service levels.
• Underwriting standards practice and procedures are adhered to at all times with exceptions fully justified and documented.
• Full ownership taken of query, if the query cannot be personally resolved ensure it is handled correctly.
• Courteous and professional manner to be maintained when dealing with clients.
• Ensure compliance to all business processes and rules
• Adhere to Hollard communication standards.
• Queries are responded to within the agreed service levels.

Required Knowledge and Experience    

• Knowledge of all aspects of Life Risk Underwriting
• Problem Solving
• Logical Reasoning
• Planning and Organising
• Analytical thinking
• Judgement
• Integrity
• High degree of initiative

Educational Requirements    

• Matric is compulsory.
• Relevant Insurance qualifications
• More than 5 years hands-on experience in life underwriting