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  • Posted: Apr 24, 2026
    Deadline: May 1, 2026
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  • Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
    Read more about this company

     

    REF17639 E- Commerce Administrator | Europcar | Bruma, JHB

    • Europcar is seeking a highly driven, client-focused professional to provide effective coordination and administrative support to the sales team and office as a Sales Co-Ordinator within E -commerce.
    • This role plays a critical part in enabling service excellence and operational efficiency, while contributing directly to business growth and brand consistency.
    • This role requires a proactive individual who takes ownership, demonstrates initiative, and consistently delivers results in a fast-paced, deadline-driven environment.
    • To support and promote the habits of the company
    • To listen and identify the needs of the customer
    • To maintain and optimize business growth
    • To achieve customer satisfaction
    • To process requests, reservations & reports within the prescribed time period as per objectives
    • To compile reports, make reservations, provide assistance as required on multimedia platforms (email, telephone etc.).
    • Multi-skilled dynamic individual who has a passion for service.

    Job Outputs:

    • Process data and produce accurate, professional reports using various data sources as per customer requirements while maintaining company standards
    • Maintaining the service levels and turnaround times set per customer segment
    • Ensure procedural controls are adhered to when processing requests / enquires and that the relevant authorisation is received before processing or confirming details to customers
    • Maintaining confidentiality of both customer and corporate information at all times
    • Keep customer informed of any delays if and when relevant
    • Accuracy, honesty, integrity and professionalism required at all times
    • Attention to detail
    • High levels of accuracy
    • Driven for results
    • Team Player
    • Positive attitude
    • Patient
    • Proactive-self motivated
    • Conflict Management
    • Systematic problem-solving skills
    • Analytical
    • Numeric reasoning ability
    • Strong administrative skills
    • Must be able to work under pressure
    • Meet deadlines
    • Time management, including strong organisational and multi-tasking skills
    • Perform necessary administrative tasks and ensuring they are well prepared to face the customer.
    • If necessary, make and administer reservations as per customer requirements, going the extra mile to successfully meet customer requests for vehicles.
    • Prepare and submit change requests timeously for the department.
    • Assist clients with website related issues
    • Other sales coordination and general customer services administrative duties as required.
    • E-Commerce knowledge to load new requirements
    • Testing changes made through Change Requests and ensure items are as per business request
    • Updating branch information /changes on google
    • Create/update/delete B2B users
    • Assistance with all B2B related queries
    • Assistance with all website related queries.
    • Report all website issues/bugs and ensure that they are troubleshooted accordingly
    • Ensure that all promotions /competitions (Marketing tickets) are loaded/tested and go live timeously
    • Follow up on all overdue tickets
    • Documenting all briefs and ensuring the deadlines are met
    • Support and assist the team as and when operationally required, including rates, reports etc
    • Assist with Business Connect bookings when systems are offline, queries, loading of users

    Minimum Qualification:

    • NQF level 4 qualification (Grade 12 or equivalent)

    Preferred qualification:

    • E Commerce certificate or higher

    Minimum Requirements: 

    • 2 years’ E Commerce administrative experience (preferably in the corporate environment)
    • Excellent verbal and written skills
    • Ability to meet deadlines
    • Computer literate – knowledge of Outlook, Excel, Word, Impress

    Competencies:

    • Fluent in English
    • Excellent listening skills
    • Diagnostic skills
    • Excellent Numeracy skills
    • High Competence in written communication e.g. Word & Outlook as well as being high functioning in Excel
    • Passion for service & people
    • Very strong administrative and organisational skills
    • Attention to detail critical
    • Project a professional, mature and positive self-image in both social and business interaction.

    Personal attributes: 

    • Well-presented and groomed
    • Strong ethics, sense of responsibility, maturity and tact
    • Excellent time-keeping and punctuality
    • Pro-active thinker
    • Integrity – Maintaining ethical and organisational norms
    • Innovation – Always looking at new ways of doing things to improve situations
    • Passionate- Dedicated and excited to accomplish goals, provide service and assistance 

    Closing Date 26 April 2026

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Motus Holdings Limited on europcar.simplify.hr to apply

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