DAV is proudly known as South Africa's longest-standing, most experienced specialist recruitment company and our mission is to continue this 41 year old legacy. We recruit in a manner that influences the lives of our candidates and the bottom line of our clients in a positive, sustainable way. As a recruitment company, we believe that our place in this world...
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To ensure the effective implementation of the dealer standards, corporate Identity norms, manpower adequacy, quality, customer centricity and after sales process & systems.
Strategise, plan and execute aftersales business growth through VIN retention and per repair order revenue, aftersales standards of fairness / timeliness, CRM initiatives, customer management / feedback process. Capability development of dealerships to deliver on aftersales customer service. Analyse dealer performance with help of data and trend charts and review business / CSI, parts, dealer traffic light, MSXI, etc.
Requirements:
Business operations
Dealer management
Customer Management
Reporting
QUALIFICATIONS & EXPERIENCE:
5-8 years OEM working experience within Automotive
Clear understanding of dealershio functioning
Project management experience essential
Experience in Aftersales strategies, forecasting and relationship building
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