Regional Credit Control Clerk - Bloemfontein at MIBCO

Duties and Responsibilities

• Manage allocated debtors book
• Conduct telephonic debt collection
• Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
• Reduce allocated debtors days through collections and account query resolution
• Handle full function Credit Control
• Assist with monthly returns documentation from employers and escalate to Returns Processors
• Carry out account reconciliation
• Visit and / or invite employers to a meeting in order to resolve accounts
• Create awareness and educate establishment staff – returns system, both manual and Online Returns
• Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
• Support Credit Control Regional function
• Follow up on settlement agreements and promise to pay
• Follow up and resolve queries timeously
• Offer superior client service to both internal and external clients
• Receive and bank payments received from clients daily
• Prepare hand over / referral documents and refer accounts to Inspectorate
• Attend to adhoc duties as assigned

Knowledge / Experience / Skills / Abilities

• Planning and organizing
• Strong account reconciliation experience
• Strong debt collections skills
• Above average verbal and written communication and listening skills
• Ability to withstand pressure
• Must at all times be diplomatic and assertive
• Ability to build strong effective relationships with employers, colleagues and management
• Good team player who achieves objectives as set out by the Regional Credit Controller
• Must be meticulous in carrying out tasks/instructions etc
• Good interpersonal, decision making and problem solving skills
• Good analytical skills with attention to detail
• Reporting writing skills
• Query resolution skills
• Great levels of honesty and integrity
• Strong persuasive skills.
• Strong  conflict management skills
• Strong negotiation skills

Requirements

Qualifications

• Matric (Standard 10)
• Tertiary Education (Certification)  – Administrative / Financial  related
• Recognized Finance / Credit Control / Debt Collection related qualification – Distinct advantage
• At least 2 years credit control knowledge and experience an advantage
• Computer literacy – Excel, Word & Email is essential
• Debt collecting experience is essential