Regional Head JHB (Retail JHB, DI, Cons at Nedbank

Job Purpose

Manage Principals that are responsible for networking and client ownership to maximise sales across all TS-products in the respective sectors. Through ownership of key clients and management of Principals grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain, as per cluster goals and business commerciality.

Job Responsibilities

• Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
• Drive financial objectives supporting the organisational budgeting process through pipeline ownership and conversion across sector and clients, to ensure budget gaps are filled.
• Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, delivering on portfolio optimisation and ensuring commercialisation within the region.
• Manage the full transactional value chain and profitability of all clients within the sector and area of focus.
• Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
• Meet the needs of new and existing clients, though a sector specialist sales approach, by increasing product penetration and share of wallet.
• Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain management.
• Drive the Digital first strategy creating cohesion between segment, channel, and product.
• Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
• Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
• Drive excellence in strategy execution by integrating people, processes, management, systems and measurements.
• Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred strategy.
• Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
• Consistently contribute to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion.
• Ensure a feedback loop to product sales experts with regards to client needs, issues, pipeline and industry developments to ensure CVP differentiators and target alignment.
• Drive Performance by leading, directing and guiding teams in prioritising and executing identified leads and pipeline.
• Build and maintain proactive and constructive relationships with internal and external clients and stakeholders (Credit, Investment Banking, Property Finance and Client Coverage) through regular engagement and knowledge sharing.
• Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
• Make recommendations for alternate improvements to the business by reviewing non-performing areas.
• Maintain competency through keeping up to date with industry trends and legislation in relevant sectors of focus.
• Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
• Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
• Plan and monitor development by scheduling and tracking team progress against performance.
• Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 8 - 10 years experience in Banking or Financial Services Industry, with at least 5 years experience in general management and managing teams

Technical / Professional Knowledge

• Business administration and management
• Communication Strategies
• Governance, Risk and Controls
• Nedbank systems
• Nedbank vision and strategy
• Negotiation techniques
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Nedbank culture

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Coaching
• Communication
• Guiding Team Success
• Delegation and Empowerment