Regional Manager General Banking solutions at Absa South Africa

Job Description

New To Bank customer acquisition

• Identify market opportunities to drive bulk customer acquisitions to increase Absa transactional banking market share.
• Identify and commercialize partnerships that enable Absa to acquire new to bank customers (SME, Commercial, Premium)
• Develop and maintain an understanding of market trends and business lifecycle challenges and opportunities facing clients to offer solutions that meet clients needs. Develop and maintain an understanding of competitor bank offerings including products, pricing, services etc
• Provide specialist support in the application of robust Customer Relationship Management practices, to
• deliver a seamless customer experience.
• Monitor and distribute leads on the CustomerOne and conduct sales and client strategy meetings to drive holistic solutions for clients with key stakeholders.

Sales Management:

• Translate the Product sales strategy into a comprehensive Regional Business Growth Plan and direct the execution thereof.
• Mobilise the GBS Regional Team by ensuring adequate levels of capacity and capability to support the effective implementation of the RB Product Regional Business Growth Plan.
• Work closely with Area Segment Managers by supporting them to achieve set sales targets for the region through customer education, coaching employees and execution of product sales and marketing plans
• Manage the levels of performance and service standards that need to be achieved by translating the Business Unit’s strategy into achievable objectives and contracting these through the Performance Development process for the team.
• Manage pipeline and cross selling of existing clients and manage the potential outflow.

Campaigns Management

• Support with driving sales campaigns and best practice on all RB products into the respective segment (SME & Commercial).
• Complement and work closely with regional product managers , together with Area Segment Managers to drive RB Product sales growth across Relationship banking product offering)
• Ensure the use of Data & Analytics to create, execute and monitor the performance of RB Product sales campaigns.
• Identifies product sales campaign opportunities by understanding RB Customer (SME & Commercial) requirements.

People Management:

• Lead GBS product sales team in line with Absa values
• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
• Compliance and Risk Management:
• Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
• Drive regulatory compliance of the Product Sales & Channel Support Teams by maintaining a view of the end-to end process fulfilment within the Product Sales environment in collaboration with adjacent business areas within the value chain.
• Ensure that processes, control requirements and risk management frameworks that impact the region are adhered to and understood by all members of the team.
• Ensure that regional staff completes compulsory compliance training to minimize the risks by verifying completed training statistics and through the creation of an environment of continuous learning.

Collaboration :

• Working closely with Regional Product Sales teams to identify and drive opportunity increase Absa penetration to the market.
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide continuous feedback regarding relevance, appropriateness and market competitiveness of product propositions to RB Product owners.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)