Regional Manager - KwaZulu Natal at Bryte Insurance Company Limited

Key Accountabilities

• Oversee that new and existing UMA portfolios are analysed and evaluated effectively within delegated authority limits to achieve agreed levels of underwriting performance.
• Progress the sales and underwriting strategy and business plan for the Region that will establish the business unit as a centre of excellence for sales and underwriting execution.
• Ensure that all monthly processes and production of management reports for each UMA are completed and well managed.
• Deliver a targeted underwriting profit coupled to targeted growth across the portfolio and managing the regional expense ratio and spend.
• Optimisation of sales and underwriting related activities across the Region by building a robust sales and underwriting strategy and executing on it,
• Manage and measure all activities through deploying best of breed practices coupled to learning and development of staff.
• Driving the development of new broker relationships and the management of existing broker relationships across the country
• Implementation of effective and efficient business processes to deliver a better customer service and reduce expenses within the business unit.
• Influence current and future sales and underwriting strategies.
• Drive the culture to optimise performance
• Track and manage expenses, regional as well as individual costs per staff member, i.e. cellphones, fuel etc
• Ensure alignment between marketing initiatives through prioritisation of sales initiatives.
• Influence the decisions around the development of sales channels by participating in decisions around new and current channels
• Report on variances for the utilisation and establishment of sales and underwriting performance measurements to the appropriate leadership structures
• Cultivate a customer centric culture through continuous communication of a customer service strategy to ensure customer orientation and focus across the Region
• Conduct in-depth investigations, where recurring issues are identified that relate to the sales or underwriting performance to ensure that corrective and preventative measures are put in place.
• Ensure sales and underwriting planning is linked to optimal customer experience.
• Set, optimise and align governance framework to ensure alignment to strategy and optimal customer experience.
• Monitor effectiveness of current sales initiatives and make recommendations to future programmes.
• Monitor effectiveness of sales campaigns to ensure optimal execution and instruct that reparative actions be taken where required.
• Meet or improve on the targeted loss ratio.
• Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.
• Update the leadership and staff on a monthly basis and provide operational input on the regional performance.
• Meet with brokers on a regular basis.

Qualification & Experience

• B-degree in Commerce, Sciences, Business Administration, or Finance / equivalent
• Graduate calibre with 10 years+ short term insurance industry experience
• Proven experience in leading and managing teams
• Previous experience in senior management role
• Proven experience with brokerages, and a strong market profile a distinct advantage
• FAIS compliant
• KI/RE1
• RE 5 Product