Regional Manager at Servest SA

Job Context    

• Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven Regional Manager to join a team based at our Head office. This role reports directly to National Operations Lead, in the Cleaning Business Unit

Minimum Requirements    

• Business Management degree or equivalent
• 5-8 years experience in senior management role in the Cleaning or similar service industry
• Strong motivational and leadership skills
• Customer-centric focus
• Excellent financial skills, Budgeting, Cost Management and EBITDA analysis
• Strong Project Management Skills
• Must have strong organisational skills and evidence of operating well within a team
• Strong leadership skills and ability to deliver results through people management
• An innovative approach to problem-solving and strong analytical skills
• Strong interpersonal skills with a focus on building rapport with customers
• Strong knowledge of the Health and Safety Act of 1993 – Incident investigation and reporting
• Advanced Microsoft skills must be competent in Microsoft Word, Excel, PowerPoint and Outlook
• Excellent verbal and written business communication skills

Duties & Responsibilities    

• Achievement of set KPIs for the Region through the leadership of Operations Managers
• Create a Succession Plan for the Region
• Responsible to build and maintain relationships with Top 20 key customers in region
• Daily delivery of the Operations Strategy “Exceptional Customer Service Experience” through intelligent management of resources and optimal processes and systems
• Negotiating and implementing Annual Price Increases as per the SLA and Sectorial Determination
• Identify and conclude upsell opportunities within the customer portfolio
• Responsible for retention of customer portfolio within set KPIs
• Ensure on-time Consumable Stock delivery for every site
• Managing the Repairs and Maintenance of equipment within contractual terms at every site
• Accountable for all Assets within the Region
• Manage bad debt within the portfolio to ensure 90 days is less than 5 % of the total portfolio debtors book
• Manage the portfolio’s debtor days to be below 30 days.
• Manage all cost lines in line with budget for the region
• Analyse Contract Profitability Report Monthly and resolve non-profitable sites for the Region

Recruitment:  

• Follow the recruitment process to fill all vacant positions timeously

Payroll: 

• Authorising dummy payroll monthly and ensuring 100% accuracy and in line with     budgeted as well as contractual wages. 

Staff Attendance:

• Ensure 100% Staff attendance at all sites through critical management of permanent and temporary staff to meet Customer SLA

Leave Management:

• Management of Leave within set parameters of Leave Provision through proper human resource planning

Staff morale and motivation: 

• Maintain a high level of staff morale and motivation at all times, through reward and recognition, regular communication
• Meet with on-site staff at least once a month to identify their challenges, needs and address concerns

Training and Development: 

• Staff to receive relevant training to perform their function at all times.  Identify Talent in line with succession planning.

Discipline: 

• Ensuring that all employees adhere to the company’s code of conduct, handle all disciplinary matters per the company’s disciplinary code and procedure.

Health & Safety:

• Ensure compliance to Health and Safety requirements for all sites
• Update H & S files on-site regularly
• Incident Reporting and Investigation