Regional Sales Manager at iKhokha

Job Description

The Regional Sales Manager will be responsible for helping drive the growth of our business by managing a team of Field and Informal Sales specialists and agents, as they seek to equip merchants with the payment solutions needed to start, run and grow their businesses. The ideal candidate has a proven track record in distributed team management and has worked in the Retail, Food and Beverage or FMCG space, with a keen understanding of selling, sales operations, customer account management and trade marketing principles, and will assume overall regional responsibility for sales targets in the formal and informal field sales space.  Your region will be clearly defined and outlined with you, and will cover metro as well as rural/frontier towns in terms of scope and responsibility.

Deal Breakers: 

• At least 5 years of sales operations, retail sales or field sales experience of which 2 years must be managing a distributed team.

Specific Knowledge:

• Proficient in English and other South African Languages, both written and verbal.
• Excellent networking and selling skills, with proven track record in terms of being able to develop your own pipeline of leads, and convert these leads into customers
• Solid understanding of MS Office suite, including Excel, Word and PowerPoint, with ability to set targets, communicate these targets to a team, manage the team towards the target, and report on progress being made
• Previous experience in using a CRM platform to manage leads, deals and workflows, including ability to report on progress of team using such platforms

Business Understanding:

• Strong analytical ability
• Organizational and planning ability.
• Solutions oriented and excellent team-worker who is able to motivate, manage, coach and lead a diverse team
• A confident and assertive communicator with strong influencing and negotiation skills.

What would you be responsible for?

Sales and Activations:

• You will be responsible for growing the merchant base within your regions through sales of devices and activation of these devices.
• Formal and Informal field activations will be required from time to time
• Sales reporting to be executed and presented as and when required

Merchant Support and Branding:

• Ensure that merchants in your region are adequately supported from an acceptance branding perspective
• Identify opportunities to enhance the visibility of the iKhokha brand in the Formal and Informal trading environments
• Grow the market share in your region through visibility within trading environments
• Coordination of tactical activation of brand in conjunction with Marketing team
• Management of marketing collateral and swag within region, including distribution to agents and replenishment strategy
• Merchant product setup, training and 1st line support
• Cross sell of new products and services to merchants within your region

Team Management and Training:

• General management of the regional team, including leave management, performance management and goal setting. You will develop and execute in-field training programs to support staff representing/selling iK products in the formal and informal field environments
• Ensuring quality assessment of all team members from a product and sales expertise perspective
• You will provide reports on completed training programs and deliver insights to management on proposed improvements

Account Management:

• Foster strong and trustworthy relationships with key merchants in your region
• You will drive your teams to ensure Sales and GP targets are met within your region
• You will analyze market insights to determine industry and customer trends and propose opportunities to management to action within your region
• You will research and identify opportunities for continuous improvement on training, increasing field sales and relationship building across your region
• You will collect competitor information and provide feedback reports based on your analysis
• You will be responsible for all stores within your regional territory and ensuring KPIs are met

Reporting / Monitoring:

• You will be responsible to fully adopt the companies chosen platform to monitor and measure field specialist and agent activity
• Drive the discipline of logging required activity on the chosen system
• Responsibility for ensuring that direct reports are using the chosen system as is required
• Providing daily, weekly and monthly reports on performance of regional tea

Qualifications

• Matric
• University degree/ National Diploma in Marketing, Sales or similar – desirable

Additional Information

Perks of joining the Tribe?

• You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
• Hybrid, remote and in office work models.
• Remuneration & Benefits. We offer Company contributions to Medical Aid and a Group Risk Scheme.
• Visionary Leadership. 
• Study leave.  
• Access to on demand learning and development.
• A friendly, collaborative culture and a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our onsite Barista.