Regional Sponsorship Quality Assurance Specialist at World Vision

Data Analytics and Operational Integration

• Child participation & business processes: Coordinate strategic regional-level efforts for strong child participation and ongoing quality improvement of sponsorship business processes and deliverables for stronger child participation, including sponsor engagement features, in close coordination with the FO Sponsorship Lead
• Data analytics:
• Coordinate regional-level sponsorship data analyses effort to inform strategic coordination, ongoing business process improvement, and capacity building efforts across offices in the region.
• Coordinate with the Regional Office (RO) Sponsorship Lead to provide RO and FO with strategic sponsorship analytical information
• Develop reports to influence RO and FO leadership decision making and strategic choices in regard to sponsorship operations.
• Strategic engagement for stronger programmatic and operational integration: Support Regional Sponsorship Lead to connect, collaborate, and establish strategic partnerships with regional technical teams e.g. MEAL, CESP, safeguarding, child protection, education, health, gender equity and social inclusion, livelihoods, and environmental sustainability/climate action, etc. that enables stronger programmatic and operational integration.
• Sponsorship Business Systems Capability

Business Systems and Operational Capacity Building

• Lead the implementation of Field Office capacity building effort focusing on operational aspects and business systems support in coordination with GC Sponsorship and WV Global Technology and Digital Solutions (GTD), specifically on:
• Sponsorship Operations indicators [SOI] (systems, database, reporting)
• Sponsorship 2.0, sponsor features, and other rich media 
• Horizon HOPE
• Horizon desktop and mobile applications.
• Ongoing review of FO operations for identification of support needs and coordinate provision of the needed support with GC teams (Sponsorship, WVGTD, others).  
• Coordinate consistent review of the various sponsorship systems databases, users’ understanding, databases usage and performance, and coordinate with the Regional Sponsorship Lead on urgent action items, risks, and any issue requiring escalation.  
• Assist in the development, testing and application of capacity building and operational resources relevant to all sponsorship business systems in coordination with global sponsorship teams.  
• Conduct Field Office sponsorship capacity review and develop capacity building plans in consultation with the National Office Sponsorship Managers/Directors. 

Business Systems and Operational Support

• Facilitate and adequately support the enhanced utilisation of Horizon HOPE in alignment with global and regional sponsorship strategic objectives and priorities.
• Coordinate with WVGTD-SSS technical support group (Helpdesk) in resolving issues raised by Field Offices and/or Area Programmes’ sponsorship business systems operations. 
• Facilitates the implementation of new business systems initiatives and digital transformations through capacity building of Field Office staff in coordination with the Regional Sponsorship Lead.
• Review Field Offices’ inputs to Service Operations Indicators (SOI) databases for timeliness, completeness and accuracy, as well as operational trends indicating performance, risks, opportunities and needs for support.
• Design mechanism to improve FO’s effective use of sponsorship business systems to support strong performance across Field Offices.
• Sponsorship Management and Quality Assurance

Sponsorship Operations

• Lead field offices’ Rich Media/Sponsorship 2.0 annual planning process in coordination with GC Sponsorship. 
• Provide subject matter expertise and inputs to sponsorship elements of FO plans, annual operating/business plans that will ensure strong integration of sponsorship operations. 
• Provide key inputs for the improvement of safeguarding, child engagement and participation integration in sponsorship processes.
• Provide technical guidance to national offices during the annual and ongoing data quality processes.
• Guide the roll out of the sponsorship quality framework in the national offices.
• Coordinate the roll out and continuous utilisation of child sponsorship capacity building  framework
• Coordinate the regional sponsorship technical support network.
• Participate and contribute in the regional and partnership networks and workgroups developing their understanding, engagement and action on sponsorship services.
• Support Regional Sponsorship Lead to generate, review, and ensure regional and field offices’ leadership visibility of regional level periodic status/progress reports on sponsorship and Registered Children well-being. 

Quality Assurance

• Lead the ongoing review of periodic sponsorship services and programming operations reports to identify performance, risks, opportunities and needs for support.  Some of these reports are: GNOD, SOI and monthly exception reports.
• Establish regional quality assurance support mechanism for and oversee the fulfilment of the agreed RC portfolio by the national offices including supply of registered child data and quality rich media to Support Offices.
• Coordinate the timely submission of regional monthly and quarterly SOI reports to Regional Sponsorship Lead.
• Ensure appropriate reports are received from relevant GC teams and preliminary consolidation is done for analysis and finalization before sharing with the Regional Sponsorship Lead.
• Manage the gathering and the preliminary progress reports for major regional sponsorship projects and provide support to national offices in their implementation where necessary e.g. Managing Sponsorship for Excellence (MS4E), Sponsorship Basic Training (SBT) roll-out, adjustment to Child Monitoring Standard implementation, as well as other implementation e.g. Horizon Hope, LeapFrog, implementation of modified Partnership Sponsorship Standards.
• With the Regional Sponsorship Lead, coordinate planning, implementation, monitoring and evaluation of regional sponsorship capacity building initiatives.
• Influence FOs to implement functional and management actions related to sponsorship reports and analytics. Monitor and report on progress against corrective and management actions. 
• Lead identifications and reviews of business process in FO/Ass where specific challenges have been identified with respect to the SOI and/or Sponsorship standards.

Supporter Engagement and Sponsor Features 

• Lead the engagement across FOs and relevant GC teams to ensure FO’ teams understanding of requirements and business processes/systems, as well as utilisation and access to business support mechanism to deliver supporter engagement deliverables.
• Coordinate support including capacity building events for National Offices in the region in regards to delivery of supporter engagement deliverables in timely manner in collaboration with GC and FO teams. 
• Coordinate supporter engagement targeting between Support Offices and National Offices.
• Support planning and quality assurance process for rich media working in coordination with GC team.
• Monitor the monthly submission of the supporter engagement production against the annual plan.
• Collaborate with Global Centre to raise the voice of the field teams and influence global direction.
• Support documentation and sharing of lessons learnt and best practices.
• Coordinate National Offices’ timely and quality inputs to designs of sponsor features (APR, Christmas/Greeting Cards and Child Engagement Worksheets).
• Coordinate Application Learning events with National Offices prior to roll-out of major sponsor features process.  
• Support National Offices in the supporter engagement test and pilots.  

Risk Management and Mitigation

• Develop and maintain list of most common sponsorship risks with suggested mitigation strategies.
• Participate in pre-audit meetings to support auditors, as needed.
• Support the monitoring of Field Office International audits including reports, management action plans and status updates working closely with national offices.
• Coordinate and provide structured and ongoing technical follow-up support to the national offices with poor sponsorship performance.
• Provides technical support for monitoring and addressing on-going risk management processes assuring accountability, transparency and integrity to children, programme communities and sponsors.
• Follow-up audit by ongoing monitoring and review of sponsorship performance report specifically on the issues identified during the audit. Coordinate with Regional Sponsorship Lead to provide the necessary technical support to the FO. 
• Work with FO Sponsorship Leads and NO sponsorship staff to support ApP and ensure timely review and provision of sponsorship analytics and RC data on key risk factors, and support FO to take appropriate actions.

Sponsorship 3.0

Work closely with Regional Sponsorship and Child Protection Lead to:

• Strategically plan for capacity building of Sponsorship 3.0 and sponsorship basics including Walking with Volunteers, SBT4 DP, digital literacy for FOs.
• Map FOs capacities and identify challenges to address with a focus on digital literacy/champions.
• Align, be strategic and involved in communication on Sponsorship 3.0.
• Ensure "contextualization" and continue to push for field offices to consider, for example, age, disability, region/country, capacity.
• Participate in development and contextualization of Quality Assurance Framework simplification of process that supports FOs proactively.
• Focus on supporting FOs in child-led processes (simple and practical) working with adolescents more practically.
• Support fragility platform to have ongoing view and updates on child sponsorship in fragility.
• Support implementation of SEED  (Simplification Efficiency Enabled by Digital )projects with FOs in collaboration with the GC Sponsorship Operations and Engagement team
• Support business implementation and change management of SEED efforts with necessary business process changes and data quality assurance processes
• Support scale-out of the sponsorship field operating model as a multi-year change process strengthening integration of sponsorship in frontline staff and volunteers’ roles
• Support integration of sponsorship in the SEED components relating to programme planning and monitoring including tracking and ongoing reporting of RC inclusion and participation
• Provide support to the development of quality assurance frameworks and mechanisms to ensure that the change processes including data have quality and are aligned with Regional and global principles and standards.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

1. Leadership: At least 5 years’ experience in development work, out of which at least two years in leading a team at country or regional level.

2. World Vision Child Sponsorship Model

• In depth understanding and experience in Child Sponsorship and its contribution to children
• At least 2 years’ experience of supervising/managing sponsorship at country or cluster level.
• Demonstrated competencies in sponsorship management, especially on sponsorship business processes and systems.

3. Development work

• Strategic and in-depth understanding and experience in development program approach
• Field Office work experience in Child Sponsorship and/ or development projects.

4. Demonstrated community and staff facilitation skills, facilitation of training programmes, and partnering.

Preferred Knowledge and Qualifications:

• Fluency in spoken and written English, Fluency in spoken and written French and/or Portuguese is an advantage.
• In-depth knowledge of sponsorship policies, framework, business systems and processes.
• Knowledge of various technical sectors of development particularly DME, safeguarding/child protection, education, primary health care, micro enterprises development, etc.
• Knowledge of community development, local partnering.

Travel and/or Work Environment Requirement:

• The position requires ability and willingness to travel domestically and internationally up to 40% of the time.

Language Requirements:

• Fluency in written and spoken English, required.
• Fluency in written and spoken French and/or Portuguese desired.