Regional Support Manager at Sanlam Group

This is a regional based position that reports directly to the Regional Executive. This role forms part of the regional structure of the Gauteng South Region with a strong matrix supporting line to GM: Support. The role manages the regional support functions and different specialist functions that enable sales.

What will make you successful in this role?

• Ensure synergies between the Product Providers, Service Providers, Sales and Sales Support environments
• Drive and manage the effective execution of the different Support functions within the region
• Drive and manage the effective execution of legal support services within the region
• Drive and manage the effective execution of quality and risk services within the region
• Drive and manage the effective execution of recruitment and selection services for intermediaries within the region
• Undertake general Support Operations Management such as risk management, office management, financial management
• Provide effective people management
• Undertake MANCO duties for both the region as well as SanlamConnect Support

Qualification And Experience

• Matric
• Legal Degree or Commercial or Business-related Degree
• Experience in financial services, strong client service and administration experience
• Management experience.

Knowledge And Skills

• Financial services industry and market
• Knowledge within the different channels of the region e.g. SFA, SBD, SKS, Entities
• Sanlam products and competitor products
• Sales and related administration processes
• Legal services processes to support sales staff
• Leadership and management skills to manage staff
• Relevant regulatory legislation and compliance knowledge
• Quality and risk monitoring process
• New and existing business processes
• Recruitment and Selection processes and practices
• Budget and expense management
• MS: Office (PP, Excel, Word, Outlook)
• SAP, E2 Financials, Sanquote, MIS

Personal Qualities

• Cultivates innovation
• Flexibility/Adaptability(being resilient)
• Client Focus
• Building relationships/partnerships
• Results Driven
• Sound planning, co- ordination and organization orientation
• Sound decision making
• Leadership abilities
• Balancing stakeholders
• Treating Clients Fairly