Regional Technical Manager at Metso

• Develop and execute Service Delivery Strategy aligned with Regional Sales and AFMA Service Strategy in area / region of responsibility.
• Identify, clarify and detailed scoping of business opportunities with Regional Sales team.
• Work with AFMA Planning Team to plan and cost standard inspections, Installation and Commission and Repair jobs.
• Assist LCS Sales in developing scope of work and business case.
• Develop and ensure delivery of contract specific service programs.
• Implement best practices for the administration of contracts, technical skills of employees, Health & Safety standards including audits.
• Establish & deliver on a communication plan with customers in support of the Site Managers / Supervisors.
• Manages improvement projects / tasks to optimise customer’s plant performance and improve service delivery, including delivery solutions to technical challenges on customer sites.
• Works closely with the regional management, Global Services and Life Cycle Services teams to monitor contract performance vs. budget, billing accuracy, and financial results on all service activities.
• Establish and maintain a good company image within territory by ensuring all regional personnel provide exceptional service, a professional business attitude and up-to-date product knowledge.
• Site Managers and Regional Services Supervisors report directly to the Regional Operations / Contract Manager.

INTERNAL AND EXTERNAL INTERFACES:

• Aggregate and Mining Customers ranging from supervisor to CEO levels
• FSE / LCS Regional Contract Managers
• FSE / LCS AFMA Support team
• FSE / LCS Site Management team
• FSE / LCS Global Support team
• AFMA Services Planning Manage

WORK EXPERIENCE:

• Minimum 8 to 10 years of service experience in heavy industry, preferably with Metso mineral processing equipment,
• Experience with Sales strategy development for in the services or product support environment,
• Experience with planning, program and maintenance execution in the field,
• Experience working in a customer-focused and fast-paced professional environment.

EDUCATION:

• Any recognized Engineering degree or diploma with a minimum of 8 years’ experience in a product support or services roll in the mining industry.

WORKING CONDITIONS:

• 50% on contracts sites and 50% in the office

SKILLS AND ABILITIES:

• Strong interpersonal, leadership and administrative skills.
• Willing to actively engage in problem solving.
• Ability to effectively communicate defined oem maintenance guidelines and practicies to the customers.
• Strong written and verbal communication skills in English.
• Proficient in Microsoft Excel, Project, Word and PowerPoint.