Relationship Executive: High Value at Absa South Africa

Job Summary

• Provide specialist advice and support in the development of tactical strategy and plans. AND/OR provide specialist advise and support in terms of practice formulation and associated best practice improvements

Job Description

New Business Organisation:

• Devise short term tactical plans to meet annual budget and targets up to a 6 to 12 month timeframe
• Identify, develop and source new High Net Worth and Ultra High Net Worth relationships through personal and client referrals, Absa Group Limited Group internal networks and fostering greater collaboration within group and WIMI business unit
• Achieve personal targets for new and existing clients for Transactional Banking, Credit, FX. Make a contribution to referring relevant business to other parts of Wealth Advisory and/or the broader Absa Group Limited Group.

Client service - 

• Manage and Grow Existing Client Relationships
• Quarterly meetings with each client in your designated portfolio
• Undertake annual credit reviews to assess the health of your Clients financial position, with co-operation from the various teams in the region
• Maintain the highest levels of service and delivery to existing clients at all times,
• Ensuring that all teams of specialist support within the region work together to deliver client experience as well
• Act as the key contact point/ gatekeeper and coordinator for all client advice Transactional Banking, Credit, FX.
• Assist in the liaison with various internal stakeholders to assist in achieving business objectives in Structured Lending, Advisory, FX, SSG and Investment Banking fees
• Act as the key contact point for all client transaction queries across multiple locations within a Region.

Client Relationship Management: 

• Maintains highest levels of service and delivery to existing clients at all times Key contact for all banking and credit (vanilla credit) advice and client queries Key interface between clients and other parts of Absa Group Limited/WIMI and the wider Absa Group Limited Group

Involvement in credit related tasks: 

• Client interaction including: gathering of information related to Transactional Banking, Credit, FX ensuring efficient Client interactions;
• Accountable for providing information related to the security status reports and performance of financial analysis
• Ultimately responsible for ensuring that credit review processes is conducted on time
• Liaise with the product houses to ensure credit tasks related to clients in terms of credit reviews, overdrafts and home loans are completed

Governance and Control

• Ensure conformity with global and market standards of client services, regulatory compliance, KYC, product delivery and operating model.
• Ensuring that all actions are in line with procedures according to the Front Office manual.

Query Resolution: 

• Undertake query resolution related to client portfolio Act as the escalation point for serious issues related to client complaints

Operational Support: 

• Provides accurate/timely preparation of file notes, client letters and other client documentation (e.g. marketing material) for all client meetings and follow up as required
• Act as focal point for clients dealing with day-to-day administration across the range of services and products. | :

Education

• Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies