Relationship Manager: Card Acquiring at Nedbank

Job Purpose

• We are looking for a Relationship Manager: Card Acquiring to acquire and deliver payment solutions to the high value client segment (i.e SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs.

Job Responsibilities

• To acquire and deliver payment solutions to the high value client segment (i.e. SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver payment solutions that meet client needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with bankers and specialists in client engagements to cross sell and create value based solutions.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 5 years in a card acquiring environment.

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge