Job Vacancies at Nedbank

Job Purpose

• To fulfil the role as Sponsor to Nedbank’s Debt Sponsor clients as regards their continuing obligations in terms of the Debt Listings Requirements.

Job Responsibilities

Requirements;

8 of the Debt Listings Requirements, including but not limited to:

• Fulfil the role of Debt Sponsor in terms of paragraph 2.
• ensure that the applicant issuer/secondary registered issuer is guided and advised as to the application of the Debt Listings Requirements;
• provide to the JSE any information or explanation known to it in such form and within such time limit as the JSE may reasonably require for the purpose of verifying compliance with the Debt Listing Requirements by it or by an applicant issuer/secondary registered issuer;
• ensure that all SENS announcements comply with the Debt Listings Requirements before submission to the JSE;
• use all reasonable endeavours to ensure that the applicant issuer/secondary registered issuer complies with the Debt Listings Requirements;
• manage the submission of all documentation to the JSE and ensure its compliance with the Debt Listings Requirements before submission is made;
• carry out any activities which are requested by the JSE in respect of the application of the Debt Listings Requirements;
• discharge its responsibilities with due care and skill;
• prior to the submission of any documentation that requires approval by the JSE, satisfy itself to the best of its knowledge and belief, having made due and careful enquiry of the applicant issuer, that there are no material matters, other than those disclosed in writing to the JSE, that should be taken into account by the JSE in considering the submission;
• advise the JSE immediately if they are aware or have reason to suspect that any of their debt sponsor clients/the applicant issuer/secondary registered issuer have/has or may have breached the Debt Listings Requirements;
• be present at all discussions held between the JSE and the applicant issuer/secondary registered issuer. The JSE may, however, where it deems appropriate, communicate directly with an applicant issuer/secondary registered issuer or with an adviser of the applicant issuer/secondary registered issuer, in order to discuss matters of principle and/or the interpretation of provisions of the Debt Listings Requirements; and
• adhere to the Sponsor Code of Ethics and Standards of Professional Conduct as contained in the appendix to Schedule 16 of the JSE Listings Requirements.
• Ensure accuracy and validity of client information by interrogating assumptions and commerciality of information provided.
• Maintain competency through keeping up to date with changes to the Debt Listings Requirements.
• Ensure effective time management by managing turnaround times.
• Build strong Debt Sponsor client relationships through the delivery of good quality work outputs and strong verbal and written communication skills.
• Ensure provision of timeous resolutions for Debt Sponsor clients by addressing specific JSE-related queries.
• Share Debt Listings Requirements knowledge with Nedbank debt units at Nedbank.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure compliance with internal processes through developing an understanding of internal procedures.
• Ensure personal time management.
• Ensure that all admin related responsibilities are timeously addressed.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and the Advisory Unit’s policies.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Chartered Accountant (SA), Chartered Financial Analyst, MBA, Masters in Finance, JSE Approved Executive.
• Attorney, CA(SA), CFA

Minimum Experience Level

• 5-6 years relevant industry / sector experience.
• JSE Debt Sponsor and/or
• Corporate lawyer with direct exposure to the Debt Listings Requirements and Debt Capital Markets

Technical / Professional Knowledge

• Banking procedures
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Knowledge of the SA Regulatory landscape

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Decision Making
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

• To manage and deliver medium projects from commencement to completion within the scope, budget and time agreed. Projects could be associated with any discipline e.g. property, engineering, information technology, in line with the business strategy. The Project Manager will play an active role in providing mentorship and coaching on agile best practices to junior staff. The Project Manager will also ensuring the team is working on the right tasks at the right time, working closely with the product manager to translate epics, stories, and other items on the sprint list into actionable tasks for the delivery team.

Job Responsibilities

• Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
• Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration, and successful team dynamics through weekly facilitation sessions.
• Integrate with diverse stakeholders by engaging and facilitate with multiple diverse groups across a spectrum of wants and needs.
• Engage and facilitate with multiple diverse groups across a spectrum of wants and needs.
• Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
• Ensure accurate cost estimation based on coverage of client requirements and project scope.
• Manage project budget within project scope.
• Deliver projects on target within due date, budget and according to scope and project governance.
• Ensure traceability of defined benefits throughout lifecycle of the project and escalate any deviations.
• Ensure management of scope including coverage of client requirements and based on estimations.
• Manage delivery of project against agreed schedule.
• Meet requirements by providing advice to clients on the most appropriate Project management approach, identify project stakeholders, communicate their roles, and define the level of participation in project, map their communication needs and manage stakeholder engagement strategies through the project plan.
• Manage each stakeholder group actively through the change cycle.
• Conduct business change impact across process, systems, and roles according to the change management plan.
• Manage the stakeholders by ensuring an understanding of the behaviours and operations and by defining strategies in project schedule.
• Keep clients and management informed.
• Ensure the change management process is led and supported together with the client.
• Ensure client needs are accurately captured in scope and signed off by stakeholders.
• Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt sessions as required.
• Ensure client needs are accurately captured in scope and signed off by stakeholders.
• Ensure sufficient resource allocation.
• Manage delivery of medium projects according to prevailing Project Management methodology.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• NQF level 7 qualification or Honours degree in Project Management or Business management

Essential Certifications

• Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

Preferred Certifications

• Project Management or Business Management, Certified Scrum

Minimum Experience Level

• 5-8 years working experience in project environment of which 5 years in a PM role

Technical / Professional Knowledge

• Industry trends
• Relevant software and systems knowledge
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls
• Financial management
• Information Technology concepts

Behavioural Competencies

• Influencing
• Customer Orientation
• Earning Trust
• Continuous Learning
• Monitoring Information
• Leveraging Feedback
• Planning and Organizing

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Job Purpose

• We are looking for a Head: Partner Solution Integration to define the ways of working and manage the business that will deliver solutions to partners, from contracting to scaling for implementation. Work with the Partner Relationship Manager and key stakeholders (e.g. Greenbacks, Avo, SI, GT) to understand the solution needs from the partner, construct the required workstreams and manage the shaping and delivery of the solution.

Job Responsibilities

• Engage with relevant partners/stakeholders to formulate workstreams that will develop and incubate solutions (incl. POC, feasibility studies) as agreed for the partnership, and prepare it for scaling.
• Work closely with Channel, Avo, Greenbacks and other key support partners to ensure the solution is implemented at all required levels.
• Drive delivery through collaboration with internal stakeholders to shape and deliver on an integrated solution in the new ways of working.
• Ensure all components of the solution (incl. commercialisation plan) are ready for transition to deliver on the business requirements, to realise contractual benefits and the defined value for the partnership is derived.
• Continuously partner and engage with key stakeholders to ensure the initiatives are aligned with strategic intent, business priorities and The Golden Thread.
• Monitor the utilisation of the solution against require contractual terms and conditions and propose improvements to processes, commercialisation and implementations of solutions.
• Monitoring of operational processes, developing strategic procedures to increase the efficiency and productivity of the workforce, as well as evaluating the optimal performance of delivery and implementing of solutions with partners.
• Work closely with a project team to improve project management techniques and produce accurate deliverables.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Business, Commerce or IT degree
• SAFe certification

Minimum Experience Level

• 8 to 10 years systems integration, business analysis and/or project delivery
• 3–4-year people management

Behavioural Competencies

• Execution
• Business Acumen
• Continuous Improvement
• Operational Decision Making
• Building Partnerships
• Continuous Learning
• Planning and Organizing
• Influencing

Technical / Professional Knowledge

• Analytical Skills
• Quantitative Skills
• Systems knowledge
• Agile Concepts
• Architecture Modeling
• Conducting root cause analysis
• Use Of Business Assessment tools:Feasibility studies , business cases...
• Compliance Knowledge
• Communication Strategies
• Stakeholder management

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Job Purpose

• We are looking for a Relationship Manager: Card Acquiring to acquire and deliver payment solutions to the high value client segment (i.e SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs.

Job Responsibilities

• To acquire and deliver payment solutions to the high value client segment (i.e. SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
• Improve client service through delivering relevant products and services according to client needs.
• Maintain and build a portfolio of high value, and complex clients.
• Unearth client sales / solution opportunities and execute on these opportunities.
• Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Build and maintain effective professional relationships with high value profile clients through contact management.
• Deliver payment solutions that meet client needs.
• Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business requirements.
• Proactively engage clients in a manner that is relevant to their specific circumstances.
• Collaborate with bankers and specialists in client engagements to cross sell and create value based solutions.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 5 years in a card acquiring environment.

Behavioural Competencies

• Customer Focus
• Delivering High-Impact Presentations
• Building partnerships
• High-Impact Communication
• Planning and Organizing
• Sustaining Customer Satisfaction

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk And Compliance

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning