Available Jobs at Ignition Group

Description

The HR Business Partner participates in the alignment of the HR operations to the overall HR practices and strategic objectives in their assigned business unit/area. This position is accountable for the development of HR policies and procedures.  

Roles and responsibilities :

HR Strategic Alignment

• Participate in the provision of HR policy and procedure guidance and coaching.
• Execute HR projects across the company within specific timeframes.
• Act as a consultative business partner to the assigned stakeholder group by advising them of trends in HR practices, the labour market and general developments that could impact on the human resources in the area of responsibility.
• Participate in the design transformation and change programmes.
• Contribute to the development of progressive HR policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
• Support the provision of strategic advice and ongoing support on employee relations issues, dispute resolution and industrial advocacy including managing escalated or complex cases.
• Design effective employee relations, retention, and rewards programs.
• Understanding the organization's goals and strategies to align HR initiatives accordingly.
• Implement strategies relating to the recruitment, development, engagement and provide general HR support 
• of employees in the area of responsibility and/or stakeholder group.
• Deal with employee relations issues within the assigned business unit.

Stakeholder Engagement

• Contribute to the provision of HR related advise across the generalist range of the role.
• Implement the company’s people plans by working closely with internal stakeholders to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture.
• Analyse complex trends and metrics in partnership with the relevant stakeholders to develop solutions, programs and policies.
• Working across multiple teams to ensure HR practices support their specific objectives.
• Work with the talent acquisition team to ensure the execution of the full recruitment cycle plans and talent sourcing strategies.
• Partner with the relevant stakeholders to support and execute HR initiatives for all aspects of human resources. 

Continuous Improvement and Risk Management

• Identify opportunities to streamline HR processes and improve efficiency.
• Identify and address potential HR risks to protect the organization from legal and reputational harm.
• Ensure compliance with all relevant HR legislation.

Requirements

Knowledge, skills, and attributes:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent knowledge of multiple human resource disciplines, including compensation practices, organisational diagnosis, employee and union relations, diversity, performance management, and relevant employment laws.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Maintains a clear and detailed knowledge of the industry trends, best practices, and labour legislation
• Excellent ability to develop HR policies and procedures that meet company needs
• Excellent ability to work effectively and maintain resilience in a changing environment
• Excellent relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders 

Education and training:

• Bachelor’s degree in HR Management or similar qualification.
• Advanced degree in HR Management or similar qualification advantageous.
• Human Resources Professional certification.

Experience:

• At least 4 years’ experience in a similar role.
• Excellent experience delivering and implementing innovative HR solutions that meet company needs.
• Excellent experience with operational and strategic HR service delivery.
• Excellent experience implementing workforce plans that reflect organisational/departmental need.
• Proficient in HR technologies including experience in HRIS, and E-recruitment systems.
• Excellent experience with HR metrics.
• Excellent experience leading and delivering complex people projects and initiatives with specific deadlines.

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The role

We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of excellence. We are seeking a detail-oriented and strategic Industrial Psychologist Graduate to take on the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for recruitment, ensuring that each campaign is staffed with individuals who meet the specific performance criteria. The ideal candidate will have a strong background in psychometric assessments and data analysis, with the ability to translate these insights into practical recruitment strategies.

The detail 

Agent Profiling:

•  Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies required.
•  Collaborate with campaign managers and stakeholders to understand the specific needs and standards of each campaign.

Recruitment Collaboration:

•  Work closely with the recruitment team to set parameters for candidate selection based on the developed agent profiles. 
•  Utilize psychometric assessment tools to evaluate and select candidates who best fit the campaign profiles.

Psychometric Assessments:

•  Design test batteries tailored to the specific requirements of each campaign.
•  Analyze assessment data to ensure the accuracy and validity of the tools used.

Interview Design and Execution:

•  Create detailed interview guides, including one-way interviews, role plays, and script readings, tailored to each campaign's needs.
•  Train recruitment staff on the use of these guides to ensure consistency and effectiveness in candidate evaluation.

Performance Analysis and Continuous Improvement:

•  Conduct deep dive analyses of each intake per campaign to evaluate agent performance on the floor.
•  Use performance data to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like for each campaign.
•  Continuously update and improve the profiling process based on performance data and feedback.

Data-Driven Decision Making:

•  Use data analytics to map out trends and patterns in agent performance.
•  Provide insights and recommendations for improving recruitment and training processes based on data analysis.

Requirements:

• Non – Negotiable: Bachelor’s degree in Industrial/Organizational Psychology

Skills:

• Understanding psychometric assessments and data analysis.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders and departments.
• Strong organizational skills and attention to detail.
• Ability to analyze complex data sets and translate findings into practical recruitment and profiling strategies.
• Meticulous attention to detail in designing assessment tools and interpreting data.

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Description

• Oversee the development and successful delivery of a product from its conception to market. Product managers play a crucial role in the product development process and act as a bridge between the various teams involved, such as engineering, marketing, sales, and customer support.

Key roles and responsibilities : 

Strategic Vision and Planning

• Define the product vision.
• Align with business strategy.
• Develop and communicate product roadmap.
• Prioritize features and enhancements.

Cross-Functional Collaboration

• Collaborate with cross-functional teams.
• Communicate product vision and goals.
• Advocate for the product.

Execution and Delivery Oversight

• Define product requirements.
• Oversee product development.
• Coordinate release management.
• Problem solving and decision making.

User-Centric Approach and Performance Monitoring

• Collect and analyze user feedback.
• Iterate based on user input.
• Track key performance indicators (KPIs).
• Utilize data and analytics for decision making.

Product lifecycle management

• Take responsibility for the identification of new opportunities, service improvements and cost reductions, based on data gathered and analysed.
• Contribute to the determination of pricing and profitability of the product, inclusive of the approval of special pricing where required.

Support sales and marketing activities

• Align product launch activities with marketing activities by giving the sales team information regarding competitor analysis, market analysis, business performance analysis and other research information.
• Ensure that the product literature is accurate and develop training content that will assist with product sales.
• Perform product demonstrations to customers and develop efficient customer communication and feedback channels.

Requirements

Knowledge, skills and attributes:

• Detail oriented and organised.
• Ability to work in a high paced environment.
• Communication skills both verbal and written.
• Must be service oriented and have a great attitude.
• Analytical, with strong business and finance acumen.
• Must be adaptable and be able to consistently deal with ever-changing conditions and a fast-paced environment.
• Specialist knowledge and understanding of sales processes, tools and methodologies.

Education and training:

• Degree in a technical field, e.g., Marketing, Computer Science.
• Agile certification would be advantageous.
• Product Management certification.

Experience:

• 3 - 5 years’ experience in a similar role with B2C product management experience.
• Experience in information gathering and the creation of product stories and acceptance criteria.
• Some experience in business analysis, financial analysis and budget tracking.
• Experience in completing the product project from beginning to end.

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Description

The Advertising Field Sales Agent for Motor Dealerships is responsible for driving sales growth through the acquisition and retention of motor dealership clients. This role involves promoting advertising solutions that meet the unique needs of automotive businesses, helping them to increase visibility, attract customers, and boost sales. The agent will be a key player in establishing and maintaining strong client relationships, executing sales strategies, and achieving revenue targets.

Key Responsibilities:

Client Acquisition and Retention.

• Identify and prospect potential motor dealership clients.
• Develop and maintain strong relationships with new and existing clients.
• Conduct thorough needs assessments to tailor advertising solutions to client requirements.
• Follow up on leads generated through marketing efforts, referrals, and networking.

Sales and Marketing.

• Present and promote advertising products and services to clients.
• Create compelling sales proposals and presentations that align with client goals.
• Negotiate contracts and close sales to meet or exceed revenue targets.
• Monitor and report on sales performance, adjusting strategies as needed.

Account Management.

• Provide excellent customer service, addressing client inquiries and resolving issues promptly.
• Collaborate with internal teams to ensure successful ad campaign execution.
• Offer ongoing support and consultation to help clients optimize their advertising strategies.
• Monitor client satisfaction and implement measures to improve retention rates.

Marketing Research and Analysis.

• Stay informed about industry trends, market conditions, and competitors.
• Analyze market data to identify new business opportunities and develop effective sales strategies.
• Provide feedback to the marketing and product development teams to enhance advertising offerings.

Reporting and Documentation.

• Maintain accurate records of sales activities, client interactions, and pipeline status using CRM software.
• Prepare regular reports on sales performance and market feedback.
• Ensure compliance with company policies and industry regulations.

Requirements

Qualifications:

Education:

• Bachelor’s degree in Marketing, Business Administration, or a related field preferred.

Experience:

• Proven experience in field sales, preferably in the advertising or automotive industry.
• Demonstrated success in achieving sales targets and building client relationships.

Skills:

• Strong communication, negotiation, and presentation skills.
• Excellent interpersonal skills and the ability to build rapport with clients.
• Self-motivated with a results-oriented approach.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite.
• Valid driver’s license and willingness to travel.

Personal Attributes:

• Energetic and enthusiastic with a passion for sales and customer service.
• High level of professionalism and integrity.
• Strong problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.

Work Environment:

• This role requires frequent travel to motor dealership locations within the assigned territory.
• Flexible working hours, including occasional evenings and weekends, to meet client needs.

Compensation:

• Competitive base salary plus commission.
• Benefits package including health insurance, retirement plans, and paid time off.
• Expense reimbursement for travel and related costs.

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Description

The Advertising Field Sales Agent for Motor Dealerships is responsible for driving sales growth through the acquisition and retention of motor dealership clients. This role involves promoting advertising solutions that meet the unique needs of automotive businesses, helping them to increase visibility, attract customers, and boost sales. The agent will be a key player in establishing and maintaining strong client relationships, executing sales strategies, and achieving revenue targets.

Key Responsibilities:

Client Acquisition and Retention.

• Identify and prospect potential motor dealership clients.
• Develop and maintain strong relationships with new and existing clients.
• Conduct thorough needs assessments to tailor advertising solutions to client requirements.
• Follow up on leads generated through marketing efforts, referrals, and networking.

Sales and Marketing.

• Present and promote advertising products and services to clients.
• Create compelling sales proposals and presentations that align with client goals.
• Negotiate contracts and close sales to meet or exceed revenue targets.
• Monitor and report on sales performance, adjusting strategies as needed.

Account Management.

• Provide excellent customer service, addressing client inquiries and resolving issues promptly.
• Collaborate with internal teams to ensure successful ad campaign execution.
• Offer ongoing support and consultation to help clients optimize their advertising strategies.
• Monitor client satisfaction and implement measures to improve retention rates.

Marketing Research and Analysis.

• Stay informed about industry trends, market conditions, and competitors.
• Analyze market data to identify new business opportunities and develop effective sales strategies.
• Provide feedback to the marketing and product development teams to enhance advertising offerings.

Reporting and Documentation.

• Maintain accurate records of sales activities, client interactions, and pipeline status using CRM software.
• Prepare regular reports on sales performance and market feedback.
• Ensure compliance with company policies and industry regulations.

Requirements

Qualifications:

Education:

• Bachelor’s degree in Marketing, Business Administration, or a related field preferred.

Experience:

• Proven experience in field sales, preferably in the advertising or automotive industry.
• Demonstrated success in achieving sales targets and building client relationships.

Skills:

• Strong communication, negotiation, and presentation skills.
• Excellent interpersonal skills and the ability to build rapport with clients.
• Self-motivated with a results-oriented approach.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite.
• Valid driver’s license and willingness to travel.

Personal Attributes:

• Energetic and enthusiastic with a passion for sales and customer service.
• High level of professionalism and integrity.
• Strong problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.

Work Environment:

• This role requires frequent travel to motor dealership locations within the assigned territory.
• Flexible working hours, including occasional evenings and weekends, to meet client needs.

Compensation:

• Competitive base salary plus commission.
• Benefits package including health insurance, retirement plans, and paid time off.
• Expense reimbursement for travel and related costs.

go to method of application »

Description

The Advertising Field Sales Agent for Motor Dealerships is responsible for driving sales growth through the acquisition and retention of motor dealership clients. This role involves promoting advertising solutions that meet the unique needs of automotive businesses, helping them to increase visibility, attract customers, and boost sales. The agent will be a key player in establishing and maintaining strong client relationships, executing sales strategies, and achieving revenue targets.

Key Responsibilities:

Client Acquisition and Retention.

• Identify and prospect potential motor dealership clients.
• Develop and maintain strong relationships with new and existing clients.
• Conduct thorough needs assessments to tailor advertising solutions to client requirements.
• Follow up on leads generated through marketing efforts, referrals, and networking.

Sales and Marketing.

• Present and promote advertising products and services to clients.
• Create compelling sales proposals and presentations that align with client goals.
• Negotiate contracts and close sales to meet or exceed revenue targets.
• Monitor and report on sales performance, adjusting strategies as needed.

Account Management.

• Provide excellent customer service, addressing client inquiries and resolving issues promptly.
• Collaborate with internal teams to ensure successful ad campaign execution.
• Offer ongoing support and consultation to help clients optimize their advertising strategies.
• Monitor client satisfaction and implement measures to improve retention rates.

Marketing Research and Analysis.

• Stay informed about industry trends, market conditions, and competitors.
• Analyze market data to identify new business opportunities and develop effective sales strategies.
• Provide feedback to the marketing and product development teams to enhance advertising offerings.

Reporting and Documentation.

• Maintain accurate records of sales activities, client interactions, and pipeline status using CRM software.
• Prepare regular reports on sales performance and market feedback.
• Ensure compliance with company policies and industry regulations.

Requirements

Qualifications:

Education:

• Bachelor’s degree in Marketing, Business Administration, or a related field preferred.

Experience:

• Proven experience in field sales, preferably in the advertising or automotive industry.
• Demonstrated success in achieving sales targets and building client relationships.

Skills:

• Strong communication, negotiation, and presentation skills.
• Excellent interpersonal skills and the ability to build rapport with clients.
• Self-motivated with a results-oriented approach.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite.
• Valid driver’s license and willingness to travel.

Personal Attributes:

• Energetic and enthusiastic with a passion for sales and customer service.
• High level of professionalism and integrity.
• Strong problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.

Work Environment:

• This role requires frequent travel to motor dealership locations within the assigned territory.
• Flexible working hours, including occasional evenings and weekends, to meet client needs.

Compensation:

• Competitive base salary plus commission.
• Benefits package including health insurance, retirement plans, and paid time off.
• Expense reimbursement for travel and related costs.

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The role:

The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents.

 This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise risk.

The detail:

 Monitoring

• Daily Monitoring via telephonic call assessments of sales/non-sales calls from agents
• Ensuring that the sales agents comply with sales policies and procedures.

 Risk Management and Compliance

•  Facilitate risk management in terms of identifying issues where misleading and possible claims against the company arise
• Eliminate cancellations and returns/escalations by providing accurate and relevant feedback to relevant stakeholders.
• Confirmation of compliance requirements per client business rules.

Requirements

• Matric

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Description

As an Accent Neutralization Specialist, you will be responsible for providing training and guidance to individuals seeking to modify or reduce their accents in spoken English. Your primary objective is to help clients improve their pronunciation, intonation, rhythm, and overall clarity to communicate effectively in diverse professional and social settings. You will work closely with clients to understand their specific needs and develop personalized strategies to achieve accent neutralization goals.

Key Responsibilities:

• Assessment: Conduct thorough assessments of clients' current accents and communication styles to identify areas for improvement.
• Develop Individualized Training Plans: Design customized accent neutralization programs tailored to each client's linguistic background, learning style, and communication goals.
• Provide Instruction: Deliver structured lessons and interactive exercises to enhance clients' understanding and mastery of English phonetics, speech patterns, and pronunciation techniques.
• Feedback and Correction: Offer constructive feedback and correction to help clients recognize and correct pronunciation errors, speech patterns, and intonation deviations.
• Practice Sessions: Facilitate guided practice sessions to reinforce learning objectives and encourage consistent application of accent neutralization strategies.
• Resource Development: Develop and curate educational materials, audiovisual aids, and supplementary resources to support clients' learning outside of sessions.
• Progress Monitoring: Track clients' progress over time, administer periodic assessments, and adjust training plans as needed to ensure continued improvement.
• Cultural Competence: Foster cultural sensitivity and awareness to help clients navigate language barriers and effectively communicate in multicultural environments.
• Documentation and Reporting: Maintain detailed records of client sessions, progress reports, and performance evaluations in accordance with organizational protocols.

Requirements

Qualifications:

• Bachelor's degree in Linguistics, TESOL, Communication Sciences, or related field -advantageous
• Certification in Teaching English as a Second Language (TESL), Teaching English as a Foreign Language (TEFL), or equivalent credentialing -advantageous
• Demonstrated proficiency in phonetics, phonology, and speech science, with a focus on English language acquisition.
• Experience working with diverse populations of English language learners, including individuals with varying language backgrounds and proficiency levels.
• Strong interpersonal skills and cultural sensitivity to effectively engage and connect with clients from different linguistic and cultural backgrounds.
• Excellent communication skills, both verbal and written, with the ability to articulate concepts clearly and provide constructive feedback.
• Flexibility, adaptability, and creativity in designing innovative teaching strategies and adapting curriculum to meet individual learning needs.
• Familiarity with instructional technologies and multimedia resources for remote instruction and virtual learning environments.
• Commitment to ongoing professional development and staying abreast of current research and best practices in accent modification and language pedagogy.