Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Definition : Search Results - Ekasi is a township slang meaning my community).
In short, we provide the internet (fo... read morer now - the sky is truly the limit), and we provide it like never before, but we’re not an ISP, not by any stretch of the imagination.
We’re changing the game, wait… no one has ever done this, we’re creating the game on how to provide the most affordable unlimited internet and associated services to South Africa.
Key Responsibilities
Field Teams:
Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.
PRTG Monit
Key Responsibilities:
General Operational Support and Coordination
Maintain and update trackers and other HR metrics to ensure accuracy and alignment, for the HRM and HOP.
Generate weekly re
Key Responsibilities:
Community Engagement
Actively engage with followers and respond to comments, messages, and mentions across all social media platforms in a timely and professional manner
Key Responsibilities
Team Leadership and Development:
Lead, mentor, upskill and develop our Customer Engagement Team to ensure high levels of performance and engagement.
Motivate the team,
Description
Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Defini
Role | What you will be doing?
What is a Customer Engagement Consultant? It’s a really important role because our customers are placed at the heart of everything we do. We pride ourselves on