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  • Posted: Feb 4, 2025
    Deadline: Not specified
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    Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Definition : Search Results - Ekasi is a township slang meaning my community). In short, we provide the internet (for now - the sky is truly the limit), and we provide it like ...
    Read more about this company

     

    NOC Engineer

    Key Responsibilities

    Field Teams:

    • Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.

    PRTG Monitoring:

    • Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
    • Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
    • Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
    • Update PRTG with missing or incorrect sector details.

    Escalations:

    • Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.
    • Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.

    APEX Support:

    • Provide assistance on Apex with complex issues escalated from Senior Engineers related to network quality, VPN, VoIP, or cloud-related faults raised by customers.

    Nodes:

    • Alert on nodes experiencing low capacity or high client saturation.
    • Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.
    • Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.

    Requirements

    Experience:

    • 3-4 years in a NOC role and a 1 network qualification.
    • Experience with Ubiquiti, Cambium or related wireless vendors.
    • Good understanding on IP networking, basic dynamic routing protocols and ISP design Networks.
    • Basic understanding of PtMP wireless technologies, 5ghz and 2ghz applications.

    Network Topology:

    • Thorough understanding of the entire network topology, including access and core networks.
    • Awareness of the impact of failures across link capacity, upstream, and downstream nodes.

    Escalation Management:

    • Ability to handle escalations in the absence of the NOC Manager.
    • Proficiency in managing infrastructure team escalations and responses.

    Node Failures:

    • Quick detection of node failures and ability to provide a detailed explanation of the impact and cause.

    Network Proficiency:

    • In-depth knowledge of standard network practices at the CCNP level of networking.

    Method of Application

    Interested and qualified? Go to ikeja on jobs.workable.com to apply

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