NOC Engineer at ikeja

Key Responsibilities

Field Teams:

• Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.

PRTG Monitoring:

• Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
• Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
• Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
• Update PRTG with missing or incorrect sector details.

Escalations:

• Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.
• Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.

APEX Support:

• Provide assistance on Apex with complex issues escalated from Senior Engineers related to network quality, VPN, VoIP, or cloud-related faults raised by customers.

Nodes:

• Alert on nodes experiencing low capacity or high client saturation.
• Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.
• Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.

Requirements

Experience:

• 3-4 years in a NOC role and a 1 network qualification.
• Experience with Ubiquiti, Cambium or related wireless vendors.
• Good understanding on IP networking, basic dynamic routing protocols and ISP design Networks.
• Basic understanding of PtMP wireless technologies, 5ghz and 2ghz applications.

Network Topology:

• Thorough understanding of the entire network topology, including access and core networks.
• Awareness of the impact of failures across link capacity, upstream, and downstream nodes.

Escalation Management:

• Ability to handle escalations in the absence of the NOC Manager.
• Proficiency in managing infrastructure team escalations and responses.

Node Failures:

• Quick detection of node failures and ability to provide a detailed explanation of the impact and cause.

Network Proficiency:

• In-depth knowledge of standard network practices at the CCNP level of networking.