Social Media Community Manager at ikeja

Key Responsibilities:

Community Engagement

• Actively engage with followers and respond to comments, messages, and mentions across all social media platforms in a timely and professional manner.
• Foster a positive community environment and address any issues or concerns raised by followers and/or customers.
• Identify and nurture relationships with brand advocates and influencers.

Content Management

• Assist the Social Media Manager in creating, curating, and scheduling engaging content (text, image, video) that aligns with Ikeja's brand voice and strategy.
• Monitor and report on content performance and community feedback to optimize future content.

Customer Support

• Provide support and answer customer queries related to products, services, and company information.
• Collaborate with the Customer Engagement team to resolve issues and ensure a seamless customer experience.

Campaign Support

• Support the Social Media Manager in planning and executing social media campaigns. events and initiatives.
• Monitor and analyze campaign performance, providing insights and recommendations for improvement.

Monitoring and Reporting

• Monitor social media trends, conversations, and competitor activities to identify opportunities for engagement and growth.
• Prepare regular reports on community engagement metrics and social media performance.

Brand Advocacy

• Promote and maintain a positive brand image by moderating discussions and managing negative feedback or comments.
• Encourage user-generated content and a high level of engagement in brand-related activities.
• Employ strategies to organically grow ikeja’s following and reach.

Requirements

Qualifications:

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.

Experience:

• Minimum of 2 years of experience in social media management or community management.
• Proven experience in managing all social media platforms (e.g. Facebook, Twitter, Instagram, LinkedIn, TikTok).
• A portfolio of evidence showcasing successful social media campaigns and community management.
• Experience with Canva and Adobe Creative Suite (e.g. Photoshop, Illustrator, Premiere Pro) for creating and editing visual content.
• Previous work experience within or a proven understanding of the landscape of ikeja’s market is advantageous.