Relationship Manager at FNB South Africa

Job Description

• Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.
• Strategically and operationally manage and grow a portfolio of high revenue generating clients

Hello Future Relationship Manager

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

​​​​​​​Are you someone who can achieve the following:

• Signing up of new merchants will cover from initial meetings with clients to discuss the clients’ solution requirements, to completion of application documents, to tracking of applications in fulfilment process and following through until installations complete.
• Managing of relationships will be regular check-ins with clients managing of the MS business relationship, covering health checks and managing of issues.
• Queries, Admin & Escalations will cover the day to day responsibilities of guiding clients on queries submission, following up and escalating where necessary internally. Admin also covers being in control of portfolio turnovers and income.
• Attending client meetings will cover being part of all meetings covering portfolio clients’ meetings, meetings with segment and all internal meetings required.
• Business Development will cover the improving of our organization’s market position and achieving financial growth. Working with segment and managers to increase sales opportunities in our business. This will also cover promoting DCC to existing portfolios within our business.

​​​​​​​Qualifications and Experience

• Minimum 5-6 years relevant Merchant Services experience the Card Acceptance industry
• Experience interacting with clients at a strategic level

​​​​​​​​​​​​​​You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

​​​​​​​We can be a match if you are:

• Analytical
• Financial acumen
• Attention to detail
• Technology savvy
• Ability to deal with customers (problem solving/ customer service)
• Ability to interpret financial statements

End Date: September 3, 2025