Relationship Manager: Transactional Banking at Nedbank

Job Purpose

• To expand market share among Commercial Banking clients with advanced transactional needs by providing our comprehensive suite of products to both existing and new clients. This role requires leading, guiding, supporting, and coaching front-line and Transactional Banking Domestic teams to execute business strategies effectively. The goal is to deliver tailored banking solutions to target market segments, ensuring client-centric experiences that foster long-term relationships.

Job Responsibilities

• Grow the Domestic Transactional portfolio in line with budget expectations by building and sustaining client relationships.
• Identify and secure new business by presenting Domestic Transactional Solutions to clients.
• Ensure achievement of targets across all products and services, monitored via client management systems and contribution statements.
• Maintain quality and turnaround standards through effective use of relevant systems, processes, and procedures.
• Understand and address the business, personal, and household needs of clients.
• Apply the bank's risk and credit policies appropriately, managing client expectations.
• Continuously enhance stakeholder efficiency and effectiveness.
• Respond to assigned tasks and responsibilities within agreed timelines using the relevant systems.
• Collaborate with internal stakeholders, leveraging product expertise to build trust and demonstrate that the bank is best equipped to manage clients' complex needs.
• Maintain professional relationships with clients across different value profiles through effective engagement and management.
• Guide bankers in identifying sales opportunities and converting clients into advocates.
• Manage escalated client complaints, ensuring swift resolution.
• Ensure compliance with risk standards by completing required training.
• Execute client-centric objectives, adhering to relevant systems, processes, standards, protocols, and procedures.
• Improve client service delivery by providing tailored financial solutions.
• Foster a collaborative team environment that encourages knowledge sharing and informed decision-making.
• Stay updated within the field of expertise and meet stakeholder expectations.

Job Responsibilities Continue

• Embrace and promote the bank’s vision and values.
• Apply learning from relevant training programs.
• Support the achievement of transformation goals by participating in culture-building initiatives and surveys.
• Contribute to creating a client service-oriented culture through various initiatives.
• Participate in and support corporate responsibility efforts.
• Achieve operational excellence by assisting in business optimization initiatives.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• At least 5 years of experience in Banking.
• Proven success in Commercial Banking and Transactional Banking.
• Valid driver’s license and access to a reliable vehicle.
• Willingness to travel nationally.
• Proficiency in English and Afrikaans