Remote Customer Service & Administrative Support at Kontak Recruitment

• This is a remote role supporting day-to-day customer service and administrative operations for an established landscape and garden supply online business. The position focuses on responding to customer enquiries and completing routine administrative tasks using existing systems, templates, and standard operating procedures.
• The role is well-suited to someone who is organised, reliable, and comfortable working remotely with clear processes. It involves regular customer contact and requires consistent availability during business hours.

Minimum Requirements:

• Clear written and spoken English (English-proficient)
• Strong attention to detail and ability to follow documented procedures
• Reliable and consistent availability during agreed working hours
• Comfortable working independently in a remote environment
• Previous experience in customer service, administrative support, or a similar role
• Experience handling phone-based customer enquiries
• Basic data entry or reporting experience

Key Responsibilities:

• Provide timely and professional responses to customer enquiries.
• Resolve common customer questions accurately using the provided guidance.
• Ensure administrative tasks are completed correctly and on schedule.
• Escalate non-standard or sensitive issues when required.

Customer service responsibilities

• Answer inbound customer phone calls .
• Respond to customer emails.
• Handle routine enquiries, including order status and delivery updates, shipping timelines, basic product or plant-related questions and general service or account enquiries.
• Escalate complex issues to the appropriate internal contacts.
• Complete accurate data entry across internal systems.
• Routing and scheduling deliveries
• Generate basic reports
• Follow up with customers where required.
• Support general administrative tasks to maintain smooth daily operations.

Working arrangement

• Approx. 40 hours per week, depending on season and workload
• Approximate start time: 7:00am Eastern Time
• Availability required during core business hours to meet response time expectations
• You will need a reliable internet connection, computer, and quiet workspace