Renewals Assistant - Sandton at KISCH IP

Minimum required experience and competencies:

• Grade 12 (Matric)
• Computer literacy a must - Outlook, Word and Excel;
• Knowledge of Patricia and Elite will be highly advantageous;
• Good typing and administration skills;
• Ability to prioritize work efficiently;
• A strong sense of teamwork;
• Good attention to detail, as accuracy is very important;
• Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines;
• Effective telephone techniques and telephone etiquette;
• Able to maintain an orderly working environment;
• Punctual, flexible and reliable;
• Deadline driven;
• Good work ethics;
• Excellent verbal and written communication skills;
• Client focus.

Key responsibilities and duties:

The duties and responsibilities of the Trade Mark Renewals Assistant will include, but not be limited to:

• Ensuring that accurate and timeous renewal reminders are to client;
• Ensuring that accurate and timeous renewal and/or recordal instructions are sent to Agent upon confirmation from client;
• Obtaining General Power of Attorney and/or Notarised/ Legalised Power of Attorneys from client in order to timeously instruct agent to renew trade mark;
• Ensuring that all actions relating to renewals are consistently updated on Patricia i.e. emails, renewal deadlines, invoices, filing receipts, renewal/recordal certificates, queries etc.
• Ensuring accurate and timeous invoicing of fees and disbursements;
• Ensuring that all original documentation i.e. renewal certificate, recordal certificate, letters, invoice etc. is sent to client in accordance with client requirements;
• Ensuring that all client queries are resolved timeously i.e. invoice queries, general queries;
• File management, diary and administration.