Reporting & Insights Manager at Momentum Metropolitan Holdings Limited

QUALIFICATIONS

• Grade 12 or equivalent.
• Bachelor’s degree in Business, Finance, Statistics, Information Systems, or related fields
• Post Graduate degree (advantageous)
• Project Management (advantageous)

EXPERIENCE

• 5 Years in a similar leadership role
• 2 Years experience in Data analysis, Reporting or Business intelligence
• Advanced proficiency in Microsoft Office (Excel, Word, Power Point, SharePoint)
• Proficient in Power Business Intelligence (BI) and/or other Data Visualisation tools, like QlikView and Tableau, etc.
• Deep understanding of Data Management and Business Intelligence
• Experience in Financial Services, Medical Scheme Administration or Managed Care (Health Risk Management) preferable

SKILLS

• Communication skills (written and verbal)
• Problem solving skills (critical thinking)
• Facilitation and presentation skills
• Business Report writing skill

Duties & Responsibilities

INTERNAL PROCESS

• Report Delivery
• Lead a team of analysts and specialists to deliver scheduled daily, weekly, monthly, quarterly, annual and adhoc Operational Reports, Scorecards and Dashboards to various stakeholders within the required service level agreements.
• Manage the end-to-end development and deployment of automated reports and dashboards.
•  Insights
• Analyse data and reports to identify drivers, trends, outliers, patterns, and relationships between metrics.
• Develop and maintain tools, processes, and capabilities to generate actionable insights.
• Enable data driven decision making through communicating, presenting and simplifying complex information (Tool, Process, Skills).  
• Manage the execution of analysis, insights as well as reporting projects.

Governance

• Define, Develop, Implement, document, standardise, track and monitor KPI’s, metrics and measurements through collaborating with cross-functional teams in Operations, BI and Analytics and IT.
• Develop and implement reporting and quality standards and controls across operations and oversee its compliance.
• Develop Service Level Agreements (SLA) Risk Management monitoring and compliance processes in line with industry standards and frameworks.
• Implement early warning reporting and response processes and systems to enable the pro-active management of Contractual SLA compliance.
• Monitor, track and report on SLA none-compliance drivers and interventions.

CLIENT 

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on SLA made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and lead change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Encourage innovation, change agility and collaboration within the team.
• Take ownership for driving career development.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Provide guidance, coaching and mentoring to direct reports.
• Lead by example in living the values of the organisation and aligning to the values of the client.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and MM values 
• Provide transformation interventions on areas that require immediate attention in order to create harmonisation and thereby accelerating performance.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Effectively manage performance within the team in order to ensure business objectives are achieved

FINANCE

• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.