Reservations & Revenue Manager at Accor Hotel

Job Description

• Assists the hotel to achieve department targets by accurately interpreting the accommodation needs of guests and organisations, selling the maximum number of room nights at the highest achievable rate, cross-selling the hotel departments, making careful notes of all guest requirements, ensuring that guest requirements are captured in the booking, guest profile and history, and formulating and sending an accurate quotation when required.
• The position takes responsibility for the complete recording of all booking and inquiry details and correspondence, while taking all reasonable measures to maximise occupancy and revenue as her primary operational responsibility.
• This role works closely with the relevant Department Teams to ensure a coordinated effort for providing personalised service and product is achieved and that guest preferences and requests are met with an absolute minimum of error. The role also works to ensure that guests perceive the hotel as a highly professional business in all respects.  

Qualifications

• Degree or equivalent in Hospitality Management / Leadership
• Significant Background in Reservations Service of a luxury hotel
• 5 or more years of experience in the hospitality Reservations operations of a luxury hotel
• Proficient in the application of Up-Sell and Cross-Sell strategies
• Proficient in the application of sound negotiation skills
• Proficient user of Microsoft Office software applications
• Proficient user of OPERA
• Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future
• Ability to accurately process accounting transactions
• Ability to demonstrate a flexible approach to getting work done, adjusting to changing circumstances and demands
• Ability to simultaneously pay attention to a number of demands
• Embraces, supports and models organisational values and culture
• Ability to effectively communicate effectively with guests and colleagues in English
• Strong leadership skills