The Beekman Group is one of South Africa’s leading corporate players in the development and management of property, as well as in the leisure sector.
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Provides monthly and weekly reports of all sales transactions
Assists team leaders and guides with all correspondence and points
Liaise with Head Office on a daily basis with all correspondence queries
Is able to demonstrate sound administration skills and using own initiative
Has high level of computer literacy and experience in using MS Outlook, Word, Power point and Excel or system used in the department
Has good grammar and communication skills
Understands the importance of responding to all e-mail correspondence within stipulated business rules and time frames
Adherence to the department SLA’s
To be able to complete comment cards
Service the department’s correspondence hunt line and web support for members
Assist the department with inbound when call volumes escalate
Ability to co-ordinate all data and generate reports accurately according to deadlines
Key Account Clients: Enquiries, Bookings, Cancellations, Refunds, Support Enquires and Escalations for site updates, including STO / Travel Agents and OTA’s
Group Bookings Support
Requirements:
Matric
Minimum of 2 years relevant experience, in a travel services environment
Highly computer literate
Above average Microsoft Excel skills
Excellent interpersonal skills
Excellent communication skills, both verbal and written
Strong attention to detail
Self-motivated
Ability to work under extreme pressure
Ability to work with multiple tasks simultaneously
Good administrative and planning skills
Ability to work independently, and as part of a team
Commitment to delivering service that exceeds our customer’s expectations.
The successful candidate will be required to work shifts, including Saturdays.
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